No Videos after upgrading to 1.1.7

joncon62
(@joncon62)

1 year, 2 months ago

I’ve been happily using the video player to play Vimeo and Youtube videos using the Playlist option but this has all stopped working in 1.1.7.

Now the video screen is black and when I try to play a video it says ‘An error occurred. Please try again later…’

If I rollback to 1.1.6 it all plays again.

Website is http://saffpowell.com/videos/

Any ideas?

Viewing 5 replies - 1 through 5 (of 5 total)

Thread Starter joncon62
(@joncon62)

1 year, 2 months ago

I have had to rollback to 1.1.6 as I couldn’t leave an unworking video player on a live site.

You clearly don’t monitor or support this forum as the last reply from you, to any of your users, was nearly 3 months ago.

I like your player but the lack of support is disappointing.

terry789
(@terry789)

1 year ago

Same problem here, but after the update to WordPress 5.9 it suddenly seems to work again with 1.1.7

Please see if this works for you too.

Hope this helps

Best

Thread Starter joncon62
(@joncon62)

1 year ago

I got excited there for a moment, but it still didn’t work after the update. Tried clearing and disabling the cache but still get the errors so have gone back to 1.1.6.
terry789
(@terry789)

1 year ago
@joncon62

Have you also looked under tools – Site Health?

Are there php messages about missing modules?

Do you use Redis Object Cache?
- This reply was modified 1 year ago by terry789.
Thread Starter joncon62
(@joncon62)

1 year ago
Site health is good but I just looked at the console and found these errors:

https://img.youtube.com/vi/csH3FUfRiSg/mqdefault.jpg 404

Failed to load resource: the server responded with a status of 404 (Not Found)
```
vimeo-video.min.js?ver=1.0.0:1 Uncaught TypeError: Cannot read properties of undefined (reading 'value')
    at l (vimeo-video.min.js?ver=1.0.0:1:378)
l @ vimeo-video.min.js?ver=1.0.0:1
```
With 1.1.6 I just get

https://img.youtube.com/vi/csH3FUfRiSg/mqdefault.jpg 404

I am using Litespeed cache on WordPress but disabled it when testing.

Viewing 5 replies - 1 through 5 (of 5 total)

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