No video tutorials

  • perrylduff

    (@perrylduff)


    4 years, 11 months ago

    this plugin has no video tutorials or emails to send questions to. I’m seriously struggling to figure out how to use this product. Difficult to give it a good rating

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author AAM Plugin

    (@vasyltech)

    4 years, 11 months ago

    @perrylduff,

    Video Tutorials:
    – https://www.youtube.com/channel/UCQ4FvUxZMvJ-yRHokpK0qEA

    Places To Ask Questions:
    – https://aamplugin.com/support;
    – https://wordpress.org/support/plugin/advanced-access-manager/;
    – https://forum.aamplugin.com/
    – support@aamplugin.com

    Please remove or reconsider your review. Don’t be one of those 55% of folks that do not appreciate open source products.

    Thank you,
    Vasyl

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    4 years, 11 months ago

    @vasyltech, People can’t remove reviews and there is legitimate feedback being outlined in the review. The documentation, resources and support channels were difficult to find. Try probing that instead.

    Plugin Author AAM Plugin

    (@vasyltech)

    4 years, 11 months ago

    @anevins,

    Sorry but I must disagree on that one. There are many places in the plugin UI that point to the support channels.

    In the plugin description, there are many links to the plugin’s site.

    Andrew, you know better than anybody how hard it is to get legitimate and good reviews. This particular review is invalid was rushed.

    I’m not here to argue and I truly believe that @perrylduff is a legitimate and respectful person.

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    4 years, 11 months ago

    Whether you agree or not the reviewer has expressed their experience and you should respect that.

    Plugin Author AAM Plugin

    (@vasyltech)

    4 years, 11 months ago

    @anevins,

    Indeed, I do respect it. Was my original response disrespectful?

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    4 years, 11 months ago

    It was not respectful and that may be a communication problem:

    Don’t be one of those 55% of folks that do not appreciate open source products.

    I’m trying to be nice about this, but as this is taking a few posts too many to explain, I will just say this. Please do not attempt to make this personal. The reviews are just an expression of someone’s experience with yours of other people’s plugins. If they’re posting a negative review then they have usually had a genuinely bad experience and there are learning points from that. It’s not personal, i.e. it’s not because they don’t appreciate open source.

    If you want to discuss this then join us on the #forums channel on Slack: https://wordpress.slack.com

    Plugin Author AAM Plugin

    (@vasyltech)

    4 years, 11 months ago

    @anevins,

    I’m 100% agree with you and that is something that I’ve been telling many WordPress developers through the year working in the WP community.

    My apology that “55%” perceived incorrectly. My point here was that 55% or WP reviews are 1 star.

    Let’s stop debating here as we all have better things to work on today 🙂

    Thank you, Andrew.
    Vasyl

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘No video tutorials’ is closed to new replies.