No user email in form FROM: or TO:

  • Resolved theunionmanors

    (@theunionmanors)


    6 years, 10 months ago

    I’m using the free version on various sites. I’ve not checked all of them, but on one I’m testing, the user email is not showing in the email headers as FROM:, and replying to the form email leaves the TO: field blank.

    Is this a crippled feature in the free version or is there something wrong with my config? I made the cust email field required…

    Form at:
    http://summerrunapts.com/contact/

    Everything is at the latest versions.

Viewing 3 replies - 1 through 3 (of 3 total)
  • webstress

    (@webstress)

    6 years, 10 months ago

    I had the same problem, and here’s how I fixed it.

    At the top of your form click on the Settings button to reveal the 4 sections (General, Email, Confirmation, and Notification). In the Email section you can set the user’s name and email — but you must first make those 2 fields required. (Each will show a red star if so.)

    VFB doesn’t by default include a Name field in the list of available fields, so make sure you have created a Text field and designated it as Name or whatever you want to show up in the From email you receive when the form is submitted.

    I’ve found that not having a Name field pop in, only the Email field, causes VFB to put “WA” as the name when I hit reply to the form I receive.

    Hope this helps!

    webstress

    (@webstress)

    6 years, 10 months ago

    Sorry, I just noticed you did say you have Email as a required field. I think that’s the default anyway. Have you checked that the correct field is selected in the drop-down menu in the Email section?

    Thread Starter theunionmanors

    (@theunionmanors)

    6 years, 10 months ago

    Thanks SO much! I was misinterpreting the function of some of those fields in the email section but with your clue I was able to see the error of my ways.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘No user email in form FROM: or TO:’ is closed to new replies.