Title: No User Data
Last modified: August 9, 2018

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# No User Data

 *  Resolved [zkenstein](https://wordpress.org/support/users/zkenstein/)
 * (@zkenstein)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/no-user-data/)
 * It show error no user data

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [tbenyon](https://wordpress.org/support/users/tbenyon/)
 * (@tbenyon)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/no-user-data/#post-10577422)
 * Hi [@zkenstein](https://wordpress.org/support/users/zkenstein/),
 * Is this on first use of the plugin or is this following an update?
 * I presume this is when using the test button?
 * What type of database have you selected? If you’re trying to use a Postgres DB
   it is a mistake my end as I’ve just realised I have to do a little update to 
   the test button, however the connection should work.
 * If you could get back to me on this that’d be great. I’m going to try and get
   the test button functionality updated to work with Postgres today on my lunch
   break but also to give more output to help me solve your problem.
 * Thanks,
 * Tom
 *  Thread Starter [zkenstein](https://wordpress.org/support/users/zkenstein/)
 * (@zkenstein)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/no-user-data/#post-10577519)
 * Hi Tom, thanks for response. Is fixed now, the external DB should on the same
   server. Is there a chance to used on different host for a DB?
 *  Plugin Author [tbenyon](https://wordpress.org/support/users/tbenyon/)
 * (@tbenyon)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/no-user-data/#post-10577581)
 * Hey [@zkenstein](https://wordpress.org/support/users/zkenstein/),
 * I’m glad you’ve got it working 🙂
 * The host does not need to be on the same server but you will of course need to
   make sure that the server the site is hosted on is allowed access to the database
   server.
 * The ‘Host’ setting is under the ‘Database Connection’ section in the settings
   menu.
 * I hope this helps. If you have any more issues please get back to me. Otherwise
   I’d be very grateful if you could write me a quick review 🙂 🙂 🙂
 * Thanks [@zkenstein](https://wordpress.org/support/users/zkenstein/),
 * Tom
 *  Thread Starter [zkenstein](https://wordpress.org/support/users/zkenstein/)
 * (@zkenstein)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/no-user-data/#post-10578921)
 * Hi Tom,
 * Yes, finally figured out the connections, is working now with additional setting
   for allowing remote DB. But wlthe user from external DB cannot login, any advice
   or is the column data should be same with standard WP.
 * Thanks,
 *  Plugin Author [tbenyon](https://wordpress.org/support/users/tbenyon/)
 * (@tbenyon)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/no-user-data/#post-10580550)
 * Hey [@zkenstein](https://wordpress.org/support/users/zkenstein/),
 * Glad to hear you’ve got the connection working. Sounds like when you click the
   test button now you can see some example data which is great.
 * Do you have Enable External Login check box ticked under Functionality Settings
   section?
 * If yes the next thing to check is your hashing method and field mapping.
 * The column data does not need to be the same as WordPress data. However, in the
   Database Table Mapping section, you must fill in the field (column) names of 
   your external database. These are CaSe SeNsItIvE so make sure you get capital
   letters in the correct spaces.
 * If this appears correct the next thing to check is your Password Hashing method.
   Do you have knowledge of what password hashing is? Do you know what hashing algorithm
   has been used to safely store your passwords in the external database?
 * I presume your passwords are hashed and if not, they really should be for the
   security of the users on the external database.
 * If you’re not familiar with this, my FAQ question “What hashes are available 
   and which does my external database use?” may help.
 * Let me know how you get on. Thanks,
 * Tom
 *  Thread Starter [zkenstein](https://wordpress.org/support/users/zkenstein/)
 * (@zkenstein)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/no-user-data/#post-10582031)
 * Thanks for explanation Tom. Is work like a charm now. Very nice plugin, problem
   solved!!!!
    -  This reply was modified 8 years, 2 months ago by [zkenstein](https://wordpress.org/support/users/zkenstein/).
 *  Plugin Author [tbenyon](https://wordpress.org/support/users/tbenyon/)
 * (@tbenyon)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/no-user-data/#post-10582726)
 * Hey @zenkenstein,
 * Brilliant news 🙂
 * PLEASE could you write a review??? 🙂 🙂 🙂

Viewing 7 replies - 1 through 7 (of 7 total)

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 * 7 replies
 * 2 participants
 * Last reply from: [tbenyon](https://wordpress.org/support/users/tbenyon/)
 * Last activity: [8 years, 2 months ago](https://wordpress.org/support/topic/no-user-data/#post-10582726)
 * Status: resolved