No update: connection lost.

  • Resolved irenepv

    (@irenepv)


    3 years, 7 months ago

    Hello,
    I have installed the plugin and it allows me to perform all the actions but when I try to save I get a message saying:
    Connection lost:

    I have deactivated some plugins to see if that was the problem but to no avail.
    My template is Divi and it has popup advantages enabled.

    Can you help me with this problem? Thank you very much.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Kim L

    (@kimmyx)

    3 years, 6 months ago

    Hi @irenepv,

    Sorry to hear you’re having issues. Do you see other errors aside from that?

    Can you try the following for us?

    – Temporarily deactivate your third-party plugins except for Popup Maker and switch the theme to a default WordPress theme.
    – (Note: Please also deactivate any security plugin that can also cause to block loading the files from Popup Maker)
    – Clear out any browser, WordPress, server, database, and CDN caches you have.

    Let us know how it goes.

    Thread Starter irenepv

    (@irenepv)

    3 years, 6 months ago

    Hello,
    Thank you for your reply.
    Actually, the plugin works and I managed to create a popup as you can see on the website http://www.esturiontours.com.
    But when I open the plugin to edit, after a few seconds, I get a “Connection lost” warning. What I have been doing is to make the change and refresh quickly and then refresh the page so I can make another change. It’s been a difficult task but I needed to create the popup and I couldn’t see any other solution.
    I would like to be able to fix it so I can use the plugin normally in the future.
    I have deactivated some plugins and cleared the WordPress cache but that was not enough.

    Translated with http://www.DeepL.com/Translator (free version)

    Plugin Support Kim L

    (@kimmyx)

    3 years, 6 months ago

    Hi @irenepv,

    A connection lost issue is usually related to your server setup.

    Here’s an article we found that could help: https://webhostingadvices.com/wordpress-connection-lost/

    Have you reached out to your hosting provider regarding this issue?

    Plugin Support Kim L

    (@kimmyx)

    3 years, 6 months ago

    Hi there,

    I’m going to mark this as resolved as we haven’t heard from you in a while.

    Feel free to create a new thread if you have other questions.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

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