Support » Plugin: DuracellTomi's Google Tag Manager for WordPress » No Transaction Event After Purchase

  • Hey,

    Expected to see ecommerce data on thank you page.

    There’s no event in data layer for purchase.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author duracelltomi

    (@duracelltomi)

    Hi,

    I checked your site.

    You have another plugin active that sends the same data to Google Analytics which causes now to double count your pageviews and perhaps other data.

    You should decide which plugin you are using so that data collection can be kept clear.

    I was not able to place a test purchase because I would have to use my bank card. Do you have any sandbox site where you can safely enable cash on delivery?

    Hey,

    I duplicated the site to a different address: http://a54044-tmp.s339.upress.link/catalog/ilps-3l-low-profile-hydration-system/

    You can pay with cash on delivery.

    I tried to remove all plugins, change themes, change payment methods. Still no transaction data.

    Plugin Author duracelltomi

    (@duracelltomi)

    Hi,

    I placed a test order and indeed I do not see any ecommerce purchase data either.

    Could you check your WooCommerce settings? Did you setup a separate page for all key WooCommerce pages? Haven’t you set the same page and endpoint to different WooCommerce pages?

    From what I can see, for some reason, my plugin can not detect that the order received page is being loaded.

Viewing 3 replies - 1 through 3 (of 3 total)
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