Title: No thumbnail shown
Last modified: August 31, 2016

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# No thumbnail shown

 *  Resolved [HennerB](https://wordpress.org/support/users/hennerb/)
 * (@hennerb)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/no-thumbnail-shown/)
 * Hi,
 * for an existing gallery I have uploaded a new image. On the page where the gallery“
   Alternativen zu Käse” is shown ([http://vegan-taste-week.de/produktguide/milchprodukt-alternativen](http://vegan-taste-week.de/produktguide/milchprodukt-alternativen))
   the thumbnail is not visible ([http://prntscr.com/afwn9i](http://prntscr.com/afwn9i)),
   but if I click on the placeholder I get the image I want.
 * I don’t know if this is important, but before I have uploaded the new image we
   have changed our webhosting.
 * Best,
    Henner
 * [https://wordpress.org/plugins/nextgen-gallery/](https://wordpress.org/plugins/nextgen-gallery/)

Viewing 10 replies - 1 through 10 (of 10 total)

 *  Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/)
 * (@photocrati)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/no-thumbnail-shown/#post-7177888)
 * [@hennerb](https://wordpress.org/support/users/hennerb/) – Have you tried clearing
   the image cache under Gallery > Other Options > Miscellaneous? You might need
   to also use the Reset Option under Gallery > Other Options as well.
 * Thanks!
 * – Cais.
 *  Thread Starter [HennerB](https://wordpress.org/support/users/hennerb/)
 * (@hennerb)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/no-thumbnail-shown/#post-7177898)
 * Hi,
    clearing the image cache made things worse: Now all the thumbnails are gone!
   What can I do now to get at least the old thumbnails back? Best, Henner
 *  Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/)
 * (@photocrati)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/no-thumbnail-shown/#post-7177928)
 * [@hennerb](https://wordpress.org/support/users/hennerb/) – Did you also use the
   Reset Option?
 * – Cais.
 *  Thread Starter [HennerB](https://wordpress.org/support/users/hennerb/)
 * (@hennerb)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/no-thumbnail-shown/#post-7177929)
 * No, because I wasn’t sure where this option is. Is it the last one under Other
   Options? Because I didn’t configure the plugin I am afraid, that afterwards some
   settings are lost and I have other problems. Can I generate a backup befor I 
   push the reset-button?
 *  Thread Starter [HennerB](https://wordpress.org/support/users/hennerb/)
 * (@hennerb)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/no-thumbnail-shown/#post-7177941)
 * Now I did reset all options (with the button in the last area of Other Options).
   But unfortunately there are still no thumbnails shown, not even the old ones,
   which were fine before I cleared the cache.
 *  Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/)
 * (@photocrati)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/no-thumbnail-shown/#post-7177962)
 * [@hennerb](https://wordpress.org/support/users/hennerb/) – Are you using any 
   database optimization / cleaning plugins? Sometimes these can be set too aggressively
   and you will actually need to restore the database from a backup to resolve the
   issue.
 * – Cais.
 *  [benmarcum502](https://wordpress.org/support/users/benmarcum502/)
 * (@benmarcum502)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/no-thumbnail-shown/#post-7177963)
 * I’m having the same issue. I am not using any database optimization / cleaning
   plugins.
 *  Thread Starter [HennerB](https://wordpress.org/support/users/hennerb/)
 * (@hennerb)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/no-thumbnail-shown/#post-7177964)
 * I don’t use database optimization plugins either.
 *  [benmarcum502](https://wordpress.org/support/users/benmarcum502/)
 * (@benmarcum502)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/no-thumbnail-shown/#post-7177965)
 * I uninstalled pro and reinstalled the newest version and it seems to be working
 *  Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/)
 * (@photocrati)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/no-thumbnail-shown/#post-7178011)
 * [@hennerb](https://wordpress.org/support/users/hennerb/) – Please send us a Bug
   Report ([http://imagely.com/report-bug/](http://imagely.com/report-bug/) … please
   reference this topic) so we can get a better look under the page at your site.
 * Please include as many details as you can about your site and the issue at hand
   so we can move on this as fast as possible.
 * Thanks!
 * – Cais.

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘No thumbnail shown’ is closed to new replies.

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 * 10 replies
 * 3 participants
 * Last reply from: [photocrati](https://wordpress.org/support/users/photocrati/)
 * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/no-thumbnail-shown/#post-7178011)
 * Status: resolved