No thumbnail, hard to select video

  • Resolved twhb

    (@twhb)


    1 year, 3 months ago

    Thumbnail generation seems to be failing, which also makes the video hard to select: on my theme there’s no visual or click target, you need to use the arrow keys.

    The place in CSS that sets the thumbnail URL is setting it to the current page’s URL. The Media view uses a placeholder thumbnail for the video file. I tried a thumbnail regeneration plugin, and it errors on the video file. I don’t think the video is corrupted, it plays fine.

    I also tried setting the media item’s featured image as a workaround, and the media view uses it as the cover image, but not this plugin.

    I think this is two separate issues: (1) thumbnail generation is failing, and (2) when thumbnail generation fails, the video breaks badly, instead of using a placeholder or alerting the site owner to the error.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Martin Valchev

    (@martinvalchev)

    1 year, 3 months ago

    Hello,

    Thank you for reaching out to us!

    We understand that you’re experiencing issues with thumbnail generation for videos, making it difficult to select the video in your theme.

    1. Regarding the thumbnail issue:
      • Please check if the folder wp-content/uploads/video-wc-gallery-thumb exists.
      • This folder should contain thumbnails for your uploaded videos.
    2. Try the following steps:
      • Delete the video from the product.
      • Save the product without a video.
      • Upload the video again and check if the issue persists.
    3. Additional information:
      • Please provide the settings you’ve configured for the plugin.
      • You mentioned encountering some errors—could you copy and send those error messages so we can analyze them?

    We’ll be happy to assist you further!

    Best regards,

    Thread Starter twhb

    (@twhb)

    1 year, 3 months ago

    1. It does not exist. I tried manually creating it, and this does not help.
    2. Done, it did not help.
    3. All settings are at defaults, screenshots below. The error message is only “Failed: 3874 is an invalid media ID.” 3874 is the video upload’s ID, the plugin is “Force Regenerate Thumbnails“. I also tried its option to be emailed errors, but did not receive an email.

    If you’d like, I can build you a minimal repro website and give you an admin login.

    Plugin Author Martin Valchev

    (@martinvalchev)

    1 year, 3 months ago

    It’s possible that the Force Regenerate Thumbnails plugin is causing conflicts. Please try disabling it and check if that resolves the issue.

    Also, could you let us know the format of the video file you are uploading? The plugin supports only MP4 and MOV files. If you are using a different format, please try uploading a video in MP4 or MOV and see if the issue persists.

    Have you tried using a different video file to check if the problem is specific to a particular video?

    If you’d like to contact us via email, you can find our contact information in the plugin’s links.

    Thread Starter twhb

    (@twhb)

    1 year, 3 months ago

    I tried disabling the plugin, it didn’t help.

    The file is a .mp4. Direct link here: https://badassdrumdecals.com/wp-content/uploads/2025/03/sample.mp4. I also tried a .mp4 file shot on an iPhone and exported by Apple Photos.

Viewing 4 replies - 1 through 4 (of 4 total)

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