Support » Plugin: Social Poster - WordPress to Social Network Post/Story Free » “No thumbnail” and “Error: undefined”

  • Resolved dealdog

    (@dealdog)


    Hello,

    I’m looking for a plugin exactly like this, which is working with the newest IG API. I’ve tested several tools but none of them working. I saw that this tool recently has been updated, so I realy hope we can get this working, because settings fit perfectly for me.

    What I already did:
    I’m using apache2 with php 7
    I tried several settings, even with everything disabled.
    I setup a bit.ly account and put in the api key correctly.
    But when posting a new post, on the right upper “Instagram Poster”-box I see “Instagram Post no thumbnail” even if I used a post picture or if I post a picture in the post content, I tried both. When I manualy trigger the button “Send to Instagram as Post” I get the “Error: undefined”.
    I cannot find anything in access_log or error_log! The only warning I saw was about the permission of the “session” folder, I changed it from 755 to 777 – warning is gone but still not working. Hope you can help me out here, thank you!

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author developerhousecom

    (@developerhousecom)

    Hello dealdog,
    It’s need featured image to be in the post and also with woocomerce the product image.

    as it’s only post Featured image with title and text and the options selected.

    Let me know if you have set the featured image then i will start debugging.

    Best Regards,

    EDIT: and also check your credentials are not asking for OTP or two factor is turned off

    EDIT: Just testing right now https://www.instagram.com/devtestinghouse/
    please send mail on info@developerhouse.com for help 🙂

    Hi,

    thank you for your quick reply!
    Of course I’m using the featured image for my posts, but the plugin box within the editor says “Instagram Post no thumbnail”.
    I checked my Instagram Account on my mobile, two factor is definately deactivated, but I don’t know what you mean with “OTP”?

    Thank you!

    Plugin Author developerhousecom

    (@developerhousecom)

    Hi let me know if you can allow me on team viewer it will also help me to solve the matter else please check Preview button on settings page is it working ?

    If you agree for Teamviewer details please send me on info@developerhouse.com will solve it asap and update plugin

    Thanks

    EDIT: please check permission on uploads folder under wp-content and change it to 777 if it’s not else i have to come on Teamviewer if you allow 🙂

    Hello,

    thanks for your kindness and quick help. I’m not sure if we’re in the same timezone (mine is cest) to shedule a teamviewer session, which is of course no problem
    I just sent you admin credentials to your email, so you can have a direct look on it by yourself. I changed the permissions of the uploads folder to 777 but unfortunately it didn’t help.

    Thank you!

    Plugin Author developerhousecom

    (@developerhousecom)

    Sure i am online now checking via admin panel
    Thanks
    EDIT: Can you please make that file writable so that i can debug the issue via output in ajax

    wordpress-instagram-poster.php

    Permission 777

    Plugin Author developerhousecom

    (@developerhousecom)

    Ahh Got it
    The Bit.ly access token is incorrect 🙂

    i used mine and working smooth check your instagram now

    thank you so much! bit.ly suspended my account without any reason, that was the issue. I will definately buy premium access for this plugin, thanks for your support!

    Plugin Author developerhousecom

    (@developerhousecom)

    Thanks dealdog.

    I am closing the thread 🙂

Viewing 8 replies - 1 through 8 (of 8 total)
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