Support » Theme: OceanWP » No Support so far

  • tolodine

    (@tolodine)


    I hate giving bad reviews for the things I buy but I am begging to think this theme has no more support. I have put in 2 tickets on their website over the past 2 weeks and have yet to hear anything and I am seeing on here that there hasn’t been any response to queries here either. I don’t know if I just bought it at a bad time or what. I did see that the theme got updated recently so I know someone is there.

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  • jrothra

    (@jrothra)

    I’ve experienced this same, bad support lately, too. Not only are they very slow to respond, they also fail to acknowledge any problems with their themes/plugins. I had a problem and Amit blamed third party plugins. I tested that theory by installing a fresh WordPress, installing OceanWP 1.7.3, and Ocean Extra 1.5.19. I wasn’t using any other plugin or theme and no custom CSS/JS, just WordPress and OceanWP, yet the problems remained, which meant it’s an OceanWP problem. They fail to acknowledge this.

    Poor service at best, outright total disservice at worst.

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