Hello @berhb
I apologize for the inconvenience caused to you and understand your concerns.
We might have missed out your ticket owing to high volume of tickets we have been receiving these days.
Regarding refunds – we do stick to our policies and a refund shall be issued against your purchase.
We again apologize for the delay in our responses.
We wish to improve going ahead and serve better with our plugins.
Best Regards,
Dhruvin Shah