No Support & not compliant in europe

  • ddoffson

    (@ddoffson)


    1 month, 3 weeks ago

    I purchased the pro version of formgent. I am aware that this is a new plugin and is still under development but within 2months of using this plugin, no updates have been pushend and nothing has been done regarding accessibility limitations which makes this plugin legally not usable in a lot of countries in europe. I reached out to the support and they told me they would be working on it. However, even despite asking 2 more times regarding the status, I didnt receive any response. I also reached out regarding another issue with the form but didnt receive any answer. Their support page inside the account also just shows a shortcode. Seems like another abandoned product.

Viewing 1 replies (of 1 total)
  • Plugin Support Mahfuzul Alam

    (@mahfuz87)

    1 month, 2 weeks ago

    Hi @ddoffson,

    Thank you for sharing your feedback. We sincerely apologize for the misunderstanding and for the frustration this situation caused.

    We would like to clarify that the accessibility issues you mentioned were reported to our development team and have now been fully completed and released. Accessibility is very important to us, especially for legal compliance in many European countries.

    Regarding the lack of response from our support team, this happened due to a temporary technical issue with our support ticket portal, which caused some messages not to reach us. This issue has now been fixed, and our support system is working normally again.

    We would also like to assure you that FormGent is one of our main products, and it is actively maintained and under continuous development. We care deeply about our customers’ requirements and want everyone to use our product comfortably and with confidence.

    We are very sorry again for this misunderstanding and any inconvenience it caused. If you need any further assistance, we would be happy to help.

    Thank you for your understanding.

Viewing 1 replies (of 1 total)

You must be logged in to reply to this review.