Support » Plugin: UpdraftPlus WordPress Backup Plugin » No Support Migrator Rubbish!

  • I got the migrator thinking it would be quick, as they write on their site (false advertising) ‘it saves time’. DO NOT BELIEVE them, it does NOT save time and it gives no options for SFTP or moving from one host to another. Not only that but they have a ‘NO REFUND’ policy. Very well hidden. I have used updraft before but after wasting three days on their migrator I wouldn’t recommend them to anyone. I might as well have thrown my money in the bin.

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  • Plugin Author David Anderson

    (@davidanderson)

    Hi Liv,

    Sorry to hear that! Do you have a support ticket in our system? I’ve searched for “Granger” in our system, but found no matches. I’ve also search our customer database, our email archive, and our web support forum, with the same result.

    Not only that but they have a ‘NO REFUND’ policy. Very well hidden.

    Not so…. we do not have a “no refund” policy (much less a ‘NO REFUND’ policy!); in fact, we approve the majority of refund requests, in accordance with our policy, which is the #1 result if you Google “updraftplus refunds”: https://updraftplus.com/faqs/what-is-your-refund-policy/

    It gives no options for SFTP

    SFTP is a feature of our SFTP add-on – which, apparently, you’ve not bought (if I follow your message rightly, you’ve bought the Migrator add-on). (You can also buy our Premium plugin, to get all add-ons in a single package).

    I have used updraft before but after wasting three days on their migrator I wouldn’t recommend them to anyone. I might as well have thrown my money in the bin.

    Have you tried a support ticket??

    it does NOT save time

    Your experience is very much untypical (as borne out by our other reviews) – and the experience of someone having a problem not resolved in our support queue would be rare in the extreme. Can you try opening a support request?

    Best wishes,
    David

    Epic reply.

Viewing 2 replies - 1 through 2 (of 2 total)
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