Support » Plugin: Wordfence Security - Firewall & Malware Scan » No support in rules update error

  • Wordfence is not updating its rules for a month.
    They don’t give any hint on support forum.

    Look at all the Unresolved Topics.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author WFSupport

    (@wfsupport)

    One of our servers where scan signatures and firewall rules come from is being blocked for some reason for a few hosting providers like Dreamhost. If you are not getting your rules updated and are hosted by Dreamhost (or any another hosting provider for that matter) please ask the provider to check and see if noc4.wordfence.com (69.46.36.20) is being blocked. If it is, ask them to unblock it for ports 80 and 443 and let us know if this was the case. We have a team member working directly with Dreamhost to see what the problem is. Dreamhost, who is being helpful, has said they see it getting blocked before it gets to them so we’re investigating that as well. At this time there is no workaround.

    Tim

    Plugin Author WFSupport

    (@wfsupport)

    Just a quick update from our side. Dreamhost’s team has identified some other possible blockages that we’re looking into. However, we’ve had reports of the rules now updating on Dreamhost’s servers. Please check your installation of Wordfence to see if you can now update the firewall rules.

    Tim

Viewing 2 replies - 1 through 2 (of 2 total)
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