NO SUPPORT, EVERYTHING GOES WRONG AND NOT WORKING

  • dsgwebvolendam

    (@dsgwebvolendam)


    1 month, 3 weeks ago

    I started using WeMail about 2 years ago for a client site and never had problems. Since the change of price plans, nothing works anymore and support is not present. You can mail or chat whatever you want but you will not get help from them. Been busy for over 5 weeks to get support for the client site but no matter what i sent, they ignore it or straight up dont even answer. Took me a full 4 weeks to even get any response out of them. The response i got was that i needed to request support on a different site (wedevs.com) instead. Really bad if you ask me…. Hopefully this review will make the WeDevs think about their support and make it better.

Viewing 1 replies (of 1 total)
  • Plugin Support Saiful Islam

    (@saifislam01)

    1 month, 3 weeks ago

    Hi @dsgwebvolendam,

    Thank you for taking the time to share your experience and feedback with us. I’m truly sorry to hear about the trouble you faced getting support and for the frustration it caused—that’s certainly not the kind of experience we want our users to have.

    We recently made some updates to our pricing structure, and it seems this may have caused some confusion and delays in resolving your case. We truly value your continued trust and long-term use of weMail, and I want to ensure your issue receives the proper attention it deserves.

    Since your concern is related to the premium subscription, I’d like to kindly mention that, as per the forum guidelines, we’re unable to discuss or provide support for commercial products here.

    Could you please share the ticket ID you received when contacting our support team? I’ll personally follow up through our official support channel to make sure this is fully resolved as soon as possible.

Viewing 1 replies (of 1 total)

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