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No support, even when you buy Pro

  • I bought the Pro version for a client so they could add multiple photos at once. I followed the instructions provided exactly, but keep getting a JavaScript error on the page with the gallery. I did all the usual debugging (disable all plugins, test, fiddle with settings, test) but no luck. I tried to contact the developer but haven’t received a response – it’s been 3 days. Don’t even bother buying the Pro version, there are so many other free plugins that let you do the same thing and which have better support.

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  • Plugin Author hahncgdev

    @hahncgdev

    Hi,

    Sorry for the late response. I had actually posted the response below in the support section 3 weeks ago and had not seen this review. I can see that you still have the gallery still active and I possibly know what the problem is. If you are still requesting a refund, the best way to get a quick response is contacting through web site for the pro version.

    http://labs.hahncreativegroup.com/wp-easy-gallery-premium/

    Thanks

    Hi,

    It looks like your theme does not have the required wp_head() hook to allow the javascript tags needed for the plugin to be written to the page.

    You should see these two tags:

    <script type='text/javascript' src='http://yoursite.com/wp-content/plugins/wp-easy-gallery-pro/js/jquery.prettyPhoto.js?ver=3.4.2'></script>
    <script type='text/javascript' src='http://yoursite.com/wp-content/plugins/wp-easy-gallery-pro/js/EasyGalleryLoader.js?ver=3.4.2'></script>

Viewing 1 replies (of 1 total)
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