No support, broken plugin

This plugin conflicts with my website chat. Reported 8 days ago and had to follow up for a reply. Reply I got after following up was this:-

‘Checked your site, but not sure what caused this issue.It seems some JavaScript code has a conflict with Tidio chat’.

Thats it. No assurance that they are looking into it, or they plan to fix it.I replied back and i am sure i have to wait weeks before i get another cold email with no hope. Extremely disappointed.

I do not recommend this plugin to someone based on my experience.