Plugin is flakey, support is non-existent, promises broken

  • mugwumpr

    (@mugwumpr)


    1 year, 4 months ago

    Okay, final update.

    In spite of the gushing promises in the reply, nothing much changed.

    Very briefly it appeared to work, then cratered again.

    Tina suggested I create a new account and she’d watch from her end. I created a new account and couldn’t even get it to connect.

    That was when I was ghosted again.

    I went back to my old account, solved a few of the connection problems myself, but it still wasn’t working properly. Out of 4 scheduled posts per day, I was lucky to actually see two per week.

    Stay away from this plugin. It’s been abandoned, no matter what they may say to the contrary.

    ————————–

    [Thank you for your response and your subsequent help, Tina.

    I’m leaving the original message below for context, but I’m updating the rating to 5-star and following up in the message.

    I appreciate your getting it working again, and back to the plugin I’ve known and loved for years.

    Here’s to tracking down the last few lingering gremlins!]

    ————————–

    [I used this plugin for years, and it was exactly what I wanted, but lately it’s gone drastically downhill and careened into a ditch. When my existing connections stopped working, I contacted support. It took a month to get any response from them to even ask for my account information. That was 6 months ago and I’ve had nothing but silence since, despite repeated requests for an update. I’ve been completely ghosted. I’m also still receiving emails saying that the scheduled posts, which I had already DELETED, haven’t sent. Avoid this plugin. Seriously.]

    • This topic was modified 1 year, 4 months ago by mugwumpr. Reason: Updating due to recently changed situation
    • This topic was modified 1 year, 4 months ago by mugwumpr.
    • This topic was modified 10 months, 3 weeks ago by mugwumpr. Reason: Updating due to recently changed situation
Viewing 1 replies (of 1 total)
  • Plugin Author HYPEStudio

    (@hypestudio)

    1 year, 4 months ago

    Hi,

    I want to extend my sincere apologies for the inconvenience and frustration you’ve experienced with our plugin. It is disappointing to hear this plugin that served you well for years has now fallen short of expectations. Your feedback is incredibly important to us, and we appreciate you bringing these issues to our attention.

    I’m truly sorry for the delay in our response and the subsequent lack of communication. This falls far below the standard of service we aim to provide, and we understand the impact it has had on your experience.

    I see that you had already uninstalled the plugin due to continual issues. But if you would be willing to grant us one more chance to properly investigate and resolve your case, I would appreciate an opportunity to restore the relationship and rebuild trust. At a minimum, I owe you clear insights into what exactly malfunctioned recently.

    Please accept my sincerest personal apology for letting you down by not meeting clearly justified expectations you had for the product and level of caring support. I hope to demonstrate our commitment to all our users by comprehensively resolving your experience. If you’d be open to it, let’s reconnect over email to start that process.

    Best regards,

    Tina

Viewing 1 replies (of 1 total)
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