They provide absolutely no support unless you pay for it. The forums are littered with cases of issues caused by the plugins going from complete site instability, to needing to restore everything, to cutting off access to everything and orphaning content/breaking links. The developers clearly don’t care about the image of their software and content with self assigned titles of being the best and having enough fanboys giving them high rating probably without real idea of what’s going on or any in depth evaluation of all aspects of changes and function by the plugin. It is just not worth the hassle, take some measures on your own to secure your site and skip the aggravation.
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