Support » Plugin: WP Table Builder - WordPress Table Plugin » no support and table doesnt work for me

no support and table doesnt work for me

  • tancredi

    (@tancredi)


    3 months ago

    I have been waiting now a reply for over two weeks, I posted on your forum, sent you multiple emails, submitted forms on your website.

    I don’t think you have any support or care whatsoever for your customers.

    I would give you zero stars if that was possible.

    • This topic was modified 3 months ago by tancredi.
    • This topic was modified 2 months, 2 weeks ago by tancredi.
Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Imtiaz Rayhan

    (@imtiazrayhan)

    3 months ago

    Hi @tancredi,

    I am really sorry to hear that. Can you please share where you contacted for support?

    I can not find anything in our tickets with your name.

    I apologize for the inconvenience you had. But I assure you we try our best to provide support to premium users.

    Also, there’s a possibility we didn’t get your emails.

    Please let me know if you would consider giving WP Table Builder another chance. We would love to help you with any issues you have.

    Kind regards.

    Thread Starter tancredi

    (@tancredi)

    2 months, 3 weeks ago

    Hi there,
    I’ve emailed my requests at support@wptablebuilder.com
    as advised on the activation email I received when purchasing the PRO plugin.
    I’ve also inquired on your website contact form.
    My question now is what happens to my tables assets when the subscription expires and is not renewed?

    Plugin Author Imtiaz Rayhan

    (@imtiazrayhan)

    2 months, 3 weeks ago

    Hi,

    I am not sure what happened, but we didn’t get the emails. I still couldn’t find them.

    As for the tables, you will still have them and they will continue to work as is.

    Only difference is when your subscription is expired and not renewed, you do not get future updates.

    Kind regards.

    Thread Starter tancredi

    (@tancredi)

    2 months, 3 weeks ago

    It is not the case though. I have now canceled my subscription, and all the tables I spent time creating have stopped working on my website.

    Please advise.




    Plugin Author Imtiaz Rayhan

    (@imtiazrayhan)

    2 months, 3 weeks ago

    HI @tancredi,

    Unless you have deactivated the core plugin and the add-on, there is no reason for the tables to work.

    Also, please explain how the tables stopped working. They are not loading at all? Or they are loading but not properly?

    Please let me know.

    Kind regards.

    Thread Starter tancredi

    (@tancredi)

    2 months, 3 weeks ago

    I didn’t deactivate anything. I just canceled the subscription.

    After that on desktop only a quarter of the table shows on the website.

    I have other issues as well, the table displayed on front end doesn’t match the table I created within the table builder widget.

    Plugin Author Imtiaz Rayhan

    (@imtiazrayhan)

    2 months, 3 weeks ago

    Can you please contact us through our contact page?

    We are not allowed to provide support for pro plugins here.

    It seems like a pro version issue.

    So, please contact us through our contact page.

    I will look into the issue myself.

    Kind regards.

    Thread Starter tancredi

    (@tancredi)

    2 months, 3 weeks ago

    I already did a few days ago didn’t get any reply so far though.
    I’ve submitted my questions there again.

    Here’s a copy of my message.


    “Following up on our discussion:
    https://wordpress.org/support/topic/no-support-and-table-doesnt-work-for-me/#post-17042732

    As I pointed out concerning canceling a subscription, here are my issues:

    I have now canceled my subscription, and all the tables I spent time creating have stopped working on my website.
    I have other issues as well, (this was before the subscription was canceled) the table displayed on front end doesn’t match the table I created within the table builder widget.

    I will eventually reactivate my subscription if you guys are actually providing support and can advise on what happens if I decided to cancel in the future.

    I wouldn’t want to find myself in this predicament again or waste more time.

    Please advise”

    Looking forward

    Plugin Author Imtiaz Rayhan

    (@imtiazrayhan)

    2 months, 3 weeks ago

    Hi @tancredi,

    I can not find that email.

    Can you please send an email again?

    I can not continue to provide support here since it relates to pro version.

    It is not allowed to provide pro support here.

    Kind regards.

    Thread Starter tancredi

    (@tancredi)

    2 months, 3 weeks ago

    Then maybe your website contact form doesn’t work.

    Do you’ve another email address?

    BTW you also have my previous emails I sent to support@wptablebuilder.com on august 9th and august 10th.

    Check you spam, I have them in my outbox.



    Thread Starter tancredi

    (@tancredi)

    2 months, 2 weeks ago

    I have been waiting now a reply for over two weeks, I posted on your forum, sent you multiple emails, submitted forms on your website.

    I don’t think you have any support or care whatsoever for your customers.

    I would give you zero stars if that was possible.

    Plugin Author Imtiaz Rayhan

    (@imtiazrayhan)

    2 months, 2 weeks ago

    Hi @tancredi,

    I have checked all the folders. Still don’t see the email.

    I don’t know why that’s happening.

    Please send to my email address irayhan.asif@gmail.com

    I apologize for the delay.

    Kind regards.

    Thread Starter tancredi

    (@tancredi)

    2 months, 1 week ago

    Ive forwarded my requests to that email address, in the meantime here’s the automated message I received last time I submitted the message from your website.

    • This reply was modified 2 months, 1 week ago by tancredi.
Viewing 13 replies - 1 through 13 (of 13 total)
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