• Resolved lethert

    (@lethert)


    I send a ticket (39755) at 25.02.2022.
    No answer…

    I bougt a renew and need a bill for these.
    No answer…

    What is going on here?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Support Ole

    (@trsupsys)

    Hi, @lethert
    Thank you for contacting us!
    We can’t find ticket 39755.
    Pls create new ticket and we try to resolve issue ASAP.

    Regards,
    Ole

    Thread Starter lethert

    (@lethert)

    ok i have created a new ticket in the account area.

    Thread Starter lethert

    (@lethert)

    perhaps your zen-account will not work correctly?

    I create a new ticket in my account at your website, but i will not get a response form your ticketsystem like : Your request (xxx) has been received and is being reviewed by our support staff.

    Also i ask for a bill for our renew at 01.03.2022 …

    Thread Starter lethert

    (@lethert)

    2 days later, no response.

    Bad for a set of paid plugins!

    Plugin Support Support Ole

    (@trsupsys)

    perhaps your zen-account will not work correctly?

    We receive tickets from all users without problems.
    Now we have days off.
    Send us your ticket number and we’ll get back to you on Monday.

    Thread Starter lethert

    (@lethert)

    i send two messages via your forms now:

    ONE in the sections of the plugin
    ONE in your Website as logged in user.

    https://www.dv-koeln.de/anmeldung-75jahre-dv-koeln/
    
    Template: Divi
    
    Test-Mail in Settings will send
    
    Mail in Form will not send!   Not to me, and not to the customer!
    "Thanks" page oder Message will not shown.
    
    What can i do?
    Plugin Support Support Ole

    (@trsupsys)

    Email me directly.
    I will study your ticket and give an answer.
    oleg@supsystic.com

    • This reply was modified 2 years, 1 month ago by Support Ole.
    Thread Starter lethert

    (@lethert)

    my mail-System says:
    <oleg@supsytic.com> (smtp.strato.de: 521 5.1.2 Domain does not exist: ‘supsytic.com’)

    Plugin Support Support Ole

    (@trsupsys)

    oleg@supsystic.com

Viewing 9 replies - 1 through 9 (of 9 total)
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