• Couldn’t get support and even though I didn’t use and there was NO SUPPORT, so I had to purchase another migration tool, no refunds. Also, it’s $20 to migrate ONE site. NOT a good deal.

    • This topic was modified 1 month, 3 weeks ago by Yui.
    • This topic was modified 1 month, 3 weeks ago by Yui. Reason: no links, no advertisement for other plugins
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  • Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @acumental1 ,

    We are very sad that you didn’t have a nice experience with our plugin.

    We would very much like to help you here but since this thread is used for the free version discussion, we cannot discuss the case here.
    We are ready to help you and all of our customers in any way possible, so you can continue the conversation via Live Chat thread that you used to contact us during the weekend.

    As for the support part: we are unavailable over the weekend and your initial message was received on the weekend. However, as soon as the off duty hours were over, a reply was sent to you via Live Chat – the means you chose for initial communication.

    We have many happy users and if you give us a chance, we can resolve the issue you faced. We can assure you, we can go above and beyond for all of our customers.

    Thanks for your understanding. We will be looking forward to receiving your message.

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