@marygrego,
Thank you for your feedback.
I’m sorry to learn about your issue.
The download instructions were sent about 48 hours ago by using a different email. Please check it and updated your ticket, we’re not allowed to offer support on this forum for the paid version.
We look forward to hearing from you.
Thank you for resolving the issue after this post. Your assistance was most appreciated and the difficulties were easily fixed.
@marygrego,
You’re very welcome.
I’m glad to learn that everything has been resolved.
Cheers