Support » Plugin: WP eCommerce » no support

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  • Moderator Pippin Williamson

    (@mordauk)

    Pippin's Plugins and Plugin Reviewer

    Did you go to the GetShopped support forums?

    Note, they only provide paid support, so if you didn’t signup for premium support, that’s why.

    I think their is a big difference between the level of support that Paid Support and Fourum/Community support covers. It looks like the WPEC crew have all but abandoned the Forum/Community support side and lets face it… Their plugin is full of little annoyances that no one wants to pay $47 bucks for.

    Hiding behind the paid support model does not inspire confidence in the average user and that is their biggest market. Someone with a site that wants to sell a few things.

    Moderator Pippin Williamson

    (@mordauk)

    Pippin's Plugins and Plugin Reviewer

    There’s a great explanation of the support by one of the lead devs here: http://wordpress.org/support/topic/support-explanation?replies=13#post-

    I agree with Delirium Comics, and have read the link posted by Mordauk.

    I dont usually even vote/rate plugins but I rated this one and made a comment because i hope that someone looking at installing a e-commerce plugin will see some of these comments and choose another plugin before they spend too much time installing, adding content and trying to debug this plugin, as I wish I had.

    I am not making any money from the site that I was using this plugin on, it is my sisters site and I am helping her out. I suggested she use a e-commerce plugin to set up the site now so if she decides to sell online in the future it is easy to do, so Im not paying $47 for support. I am also in South Africa, so $47 is pretty pricey when converted to Rands.

Viewing 4 replies - 1 through 4 (of 4 total)
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