Support » Plugin: WooCommerce » ‘No Such Source’ error and increased order failures

  • Resolved LPShare

    (@lpshare)


    There’s been an unusual increase of failed transactions with my woocommerce store over the last several weeks. Sometimes it’s a complete fail other times it fails, then goes through. A few customers have provided the following error message that I linked to:

    https://www.tysconsciouskitchen.com/wp-content/uploads/2018/02/Order-6198-b.jpg

    Customer Error Message

    I have cleared the cache, updated any plugins that needed them, uninstalled/reinstalled Woocommerce Stripe Integration plugin and have exhausted all that I can at this point.

    Please provide any resolution possible, I appreciate the help!
    Peace

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Also, here is the status report:

    
    ### WordPress Environment ###
    
    Home URL: https://www.tysconsciouskitchen.com
    Site URL: https://www.tysconsciouskitchen.com
    WC Version: 3.3.1
    Log Directory Writable: ✔
    WP Version: 4.9.4
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.0.27
    PHP Post Max Size: 128 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.58.0
    OpenSSL/1.0.2n
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.38
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ❌ wp_remote_post() failed. Contact your hosting provider. cURL error 28: Operation timed out after 10000 milliseconds with 0 out of 0 bytes received
    Remote Get: ❌ wp_remote_get() failed. Contact your hosting provider. 200
    
    ### Database ###
    
    WC Database Version: 3.3.1
    WC Database Prefix: wp_bwsf_
    MaxMind GeoIP Database: ✔
    Total Database Size: 403.69MB
    Database Data Size: 230.78MB
    Database Index Size: 172.91MB
    wp_bwsf_woocommerce_sessions: Data: 0.32MB + Index: 0.01MB
    wp_bwsf_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB
    wp_bwsf_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB
    wp_bwsf_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_woocommerce_order_items: Data: 0.52MB + Index: 0.18MB
    wp_bwsf_woocommerce_order_itemmeta: Data: 2.11MB + Index: 1.36MB
    wp_bwsf_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB
    wp_bwsf_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.01MB
    wp_bwsf_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_ac_abandoned_cart_history_lite: Data: 0.23MB + Index: 0.02MB
    wp_bwsf_ac_email_templates_lite: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_ac_guest_abandoned_cart_history_lite: Data: 0.01MB + Index: 0.00MB
    wp_bwsf_ac_sent_history_lite: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_commentmeta: Data: 0.44MB + Index: 0.12MB
    wp_bwsf_comments: Data: 1.52MB + Index: 0.61MB
    wp_bwsf_failed_jobs: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_layerslider: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_layerslider_revisions: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_links: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_mailchimp_carts: Data: 0.06MB + Index: 0.00MB
    wp_bwsf_nb_data: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_nb_nottypes: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_nb_subscriber_list: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_options: Data: 3.50MB + Index: 0.12MB
    wp_bwsf_postmeta: Data: 39.76MB + Index: 4.35MB
    wp_bwsf_posts: Data: 17.19MB + Index: 0.47MB
    wp_bwsf_queue: Data: 0.05MB + Index: 0.00MB
    wp_bwsf_revslider_css: Data: 0.09MB + Index: 0.00MB
    wp_bwsf_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_revslider_navigations: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_revslider_sliders: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_revslider_slides: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_revslider_static_slides: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_smush_dir_images: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_statistics_exclusions: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_statistics_historical: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_statistics_pages: Data: 41.03MB + Index: 99.81MB
    wp_bwsf_statistics_search: Data: 14.29MB + Index: 5.14MB
    wp_bwsf_statistics_useronline: Data: 0.42MB + Index: 0.00MB
    wp_bwsf_statistics_visit: Data: 0.01MB + Index: 0.02MB
    wp_bwsf_statistics_visitor: Data: 93.91MB + Index: 57.46MB
    wp_bwsf_termmeta: Data: 0.00MB + Index: 0.01MB
    wp_bwsf_terms: Data: 0.02MB + Index: 0.06MB
    wp_bwsf_term_relationships: Data: 0.05MB + Index: 0.10MB
    wp_bwsf_term_taxonomy: Data: 0.02MB + Index: 0.03MB
    wp_bwsf_usermeta: Data: 1.57MB + Index: 0.94MB
    wp_bwsf_users: Data: 0.08MB + Index: 0.10MB
    wp_bwsf_wc_download_log: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wc_webhooks: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wfBadLeechers: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wfBlockedCommentLog: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wfBlockedIPLog: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wfBlocks: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wfBlocksAdv: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wfConfig: Data: 0.82MB + Index: 0.01MB
    wp_bwsf_wfCrawlers: Data: 0.01MB + Index: 0.00MB
    wp_bwsf_wfFileMods: Data: 1.18MB + Index: 0.19MB
    wp_bwsf_wfHits: Data: 9.45MB + Index: 1.25MB
    wp_bwsf_wfHoover: Data: 0.98MB + Index: 0.11MB
    wp_bwsf_wfIssues: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wfKnownFileList: Data: 0.57MB + Index: 0.08MB
    wp_bwsf_wfLeechers: Data: 0.18MB + Index: 0.13MB
    wp_bwsf_wfLockedOut: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wfLocs: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wfLogins: Data: 0.05MB + Index: 0.02MB
    wp_bwsf_wfNet404s: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wfNotifications: Data: 0.02MB + Index: 0.00MB
    wp_bwsf_wfPendingIssues: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wfReverseCache: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wfScanners: Data: 0.20MB + Index: 0.12MB
    wp_bwsf_wfSNIPCache: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wfStatus: Data: 0.12MB + Index: 0.05MB
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    wp_bwsf_wfVulnScanners: Data: 0.00MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    attachment: 445
    customize_changeset: 1
    mc4wp-form: 1
    ml-slide: 12
    ml-slider: 2
    nav_menu_item: 14
    oembed_cache: 1
    page: 30
    post: 147
    product: 12
    product_variation: 3
    revision: 2503
    shop_coupon: 3
    shop_order: 2474
    shop_order_refund: 8
    vc_settings_preset: 1
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (24) ###
    
    InfoBar Pro: by inkthemes.com – 1.5
    AddToAny Share Buttons: by AddToAny – 1.7.23
    Akismet Anti-Spam: by Automattic – 4.0.2
    Contact Form 7: by Takayuki Miyoshi – 5.0
    Facebook for WooCommerce: by Facebook – 1.7.11 – Not tested with the active version of WooCommerce
    Fast Velocity Minify: by Raul Peixoto – 2.2.6
    Imsanity: by Shane Bishop – 2.3.9
    Jetpack by WordPress.com: by Automattic – 5.8
    Multiple Themes: by David Gewirtz – 7.1.1
    WPBakery Page Builder: by Michael M - WPBakery.com – 5.4.5
    Lightweight Social Icons: by Thomas Usborne – 1.0.1
    MetaSlider: by Team Updraft – 3.6.8
    Page Builder by SiteOrigin: by SiteOrigin – 2.6.2
    SiteOrigin CSS: by SiteOrigin – 1.1.5
    SiteOrigin Widgets Bundle: by SiteOrigin – 1.11.4
    Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 4.6 – Not tested with the active version of WooCommerce
    WooCommerce Stripe Gateway: by WooCommerce – 4.0.5
    WooCommerce Services: by Automattic – 1.11.0
    WooCommerce - ShipStation Integration: by WooCommerce – 4.1.19
    WooCommerce: by Automattic – 3.3.1
    WP Fastest Cache: by Emre Vona – 0.8.7.6
    WP Rollback: by WordImpress – 1.5
    WP Smush: by WPMU DEV – 2.7.8
    WP Statistics: by Verona Labs – 12.3.5
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #757 - /shop/
    Cart: #758 - /cart/
    Checkout: #759 - /checkout/
    My account: #760 - /my-account/
    Terms and conditions: #6202 - /terms-conditions/
    
    ### Theme ###
    
    Name: Highend Child
    Version: 1.0.1
    Author URL: http://www.hb-themes.com
    Child Theme: ✔
    Parent Theme Name: Highend
    Parent Theme Version: 3.4.9.2
    Parent Theme Author URL: https://hb-themes.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: HighendWP/woocommerce/archive-product.php
    HighendWP/woocommerce/cart/cart-empty.php
    HighendWP/woocommerce/cart/cart-totals.php
    HighendWP/woocommerce/cart/cart.php
    HighendWP/woocommerce/cart/shipping-calculator.php
    HighendWP/woocommerce/checkout/form-billing.php
    HighendWP/woocommerce/checkout/form-checkout.php
    HighendWP/woocommerce/checkout/form-shipping.php
    HighendWP/woocommerce/checkout/thankyou.php
    HighendWP/woocommerce/content-product.php
    HighendWP/woocommerce/content-product_cat.php
    HighendWP/woocommerce/global/quantity-input.php
    HighendWP/woocommerce/loop/add-to-cart.php
    HighendWP/woocommerce/loop/loop-end.php
    HighendWP/woocommerce/loop/loop-start.php
    HighendWP/woocommerce/loop/orderby.php
    HighendWP/woocommerce/loop/rating.php
    HighendWP/woocommerce/myaccount/my-address.php
    HighendWP/woocommerce/single-product/add-to-cart/external.php
    HighendWP/woocommerce/single-product/add-to-cart/simple.php
    HighendWP/woocommerce/single-product/add-to-cart/variable.php
    HighendWP/woocommerce/single-product/meta.php
    HighendWP/woocommerce/single-product/related.php
    HighendWP/woocommerce/single-product/sale-flash.php
    HighendWP/woocommerce/single-product/short-description.php
    HighendWP/woocommerce/single-product/tabs/additional-information.php
    HighendWP/woocommerce/single-product/tabs/description.php
    HighendWP/woocommerce/single-product/tabs/tabs.php
    HighendWP/woocommerce/single-product/title.php
    HighendWP/woocommerce/single-product/up-sells.php
    HighendWP/woocommerce/single-product-reviews.php
    
    

    FYI: I just copied the status report to this post and it says it’s being held for moderation.

    • This reply was modified 1 year, 9 months ago by LPShare.
    gokws

    (@gokitchenwizard)

    I reported the same problem a few weeks ago when i upgraded to 4.0.3, downgrading to stripe payment 4.0.2 got me around the issue.

    I just upgraded to 4.0.5 and the issue has returned!

    Downgraded back to 4.0.2 again

    Zandy Ring

    (@zandyring)

    Automattic Happiness Engineer

    Hi LPShare,

    Could you take this error over to the WooCommerce Stripe forum, found here:
    https://wordpress.org/support/plugin/woocommerce-gateway-stripe

    We’ll better be able to take care of that there. I’m going to close this topic.

    Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘‘No Such Source’ error and increased order failures’ is closed to new replies.