Support » Plugin: WooCommerce » ‘No Such Source’ error and increased order failures

  • Resolved LPShare


    There’s been an unusual increase of failed transactions with my woocommerce store over the last several weeks. Sometimes it’s a complete fail other times it fails, then goes through. A few customers have provided the following error message that I linked to:

    Customer Error Message

    I have cleared the cache, updated any plugins that needed them, uninstalled/reinstalled Woocommerce Stripe Integration plugin and have exhausted all that I can at this point.

    Please provide any resolution possible, I appreciate the help!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Also, here is the status report:

    ### WordPress Environment ###
    Home URL:
    Site URL:
    WC Version: 3.3.1
    Log Directory Writable: ✔
    WP Version: 4.9.4
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    ### Server Environment ###
    Server Info: Apache
    PHP Version: 7.0.27
    PHP Post Max Size: 128 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.58.0
    SUHOSIN Installed: –
    MySQL Version: 5.6.38
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ❌ wp_remote_post() failed. Contact your hosting provider. cURL error 28: Operation timed out after 10000 milliseconds with 0 out of 0 bytes received
    Remote Get: ❌ wp_remote_get() failed. Contact your hosting provider. 200
    ### Database ###
    WC Database Version: 3.3.1
    WC Database Prefix: wp_bwsf_
    MaxMind GeoIP Database: ✔
    Total Database Size: 403.69MB
    Database Data Size: 230.78MB
    Database Index Size: 172.91MB
    wp_bwsf_woocommerce_sessions: Data: 0.32MB + Index: 0.01MB
    wp_bwsf_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB
    wp_bwsf_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB
    wp_bwsf_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_woocommerce_order_items: Data: 0.52MB + Index: 0.18MB
    wp_bwsf_woocommerce_order_itemmeta: Data: 2.11MB + Index: 1.36MB
    wp_bwsf_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB
    wp_bwsf_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.01MB
    wp_bwsf_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_ac_abandoned_cart_history_lite: Data: 0.23MB + Index: 0.02MB
    wp_bwsf_ac_email_templates_lite: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_ac_guest_abandoned_cart_history_lite: Data: 0.01MB + Index: 0.00MB
    wp_bwsf_ac_sent_history_lite: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_commentmeta: Data: 0.44MB + Index: 0.12MB
    wp_bwsf_comments: Data: 1.52MB + Index: 0.61MB
    wp_bwsf_failed_jobs: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_layerslider: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_layerslider_revisions: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_links: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_mailchimp_carts: Data: 0.06MB + Index: 0.00MB
    wp_bwsf_nb_data: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_nb_nottypes: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_nb_subscriber_list: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_options: Data: 3.50MB + Index: 0.12MB
    wp_bwsf_postmeta: Data: 39.76MB + Index: 4.35MB
    wp_bwsf_posts: Data: 17.19MB + Index: 0.47MB
    wp_bwsf_queue: Data: 0.05MB + Index: 0.00MB
    wp_bwsf_revslider_css: Data: 0.09MB + Index: 0.00MB
    wp_bwsf_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_revslider_navigations: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_revslider_sliders: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_revslider_slides: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_revslider_static_slides: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_smush_dir_images: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_statistics_exclusions: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_statistics_historical: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_statistics_pages: Data: 41.03MB + Index: 99.81MB
    wp_bwsf_statistics_search: Data: 14.29MB + Index: 5.14MB
    wp_bwsf_statistics_useronline: Data: 0.42MB + Index: 0.00MB
    wp_bwsf_statistics_visit: Data: 0.01MB + Index: 0.02MB
    wp_bwsf_statistics_visitor: Data: 93.91MB + Index: 57.46MB
    wp_bwsf_termmeta: Data: 0.00MB + Index: 0.01MB
    wp_bwsf_terms: Data: 0.02MB + Index: 0.06MB
    wp_bwsf_term_relationships: Data: 0.05MB + Index: 0.10MB
    wp_bwsf_term_taxonomy: Data: 0.02MB + Index: 0.03MB
    wp_bwsf_usermeta: Data: 1.57MB + Index: 0.94MB
    wp_bwsf_users: Data: 0.08MB + Index: 0.10MB
    wp_bwsf_wc_download_log: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wc_webhooks: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wfBadLeechers: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wfBlockedCommentLog: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wfBlockedIPLog: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wfBlocks: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wfBlocksAdv: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wfConfig: Data: 0.82MB + Index: 0.01MB
    wp_bwsf_wfCrawlers: Data: 0.01MB + Index: 0.00MB
    wp_bwsf_wfFileMods: Data: 1.18MB + Index: 0.19MB
    wp_bwsf_wfHits: Data: 9.45MB + Index: 1.25MB
    wp_bwsf_wfHoover: Data: 0.98MB + Index: 0.11MB
    wp_bwsf_wfIssues: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wfKnownFileList: Data: 0.57MB + Index: 0.08MB
    wp_bwsf_wfLeechers: Data: 0.18MB + Index: 0.13MB
    wp_bwsf_wfLockedOut: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wfLocs: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wfLogins: Data: 0.05MB + Index: 0.02MB
    wp_bwsf_wfNet404s: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wfNotifications: Data: 0.02MB + Index: 0.00MB
    wp_bwsf_wfPendingIssues: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wfReverseCache: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wfScanners: Data: 0.20MB + Index: 0.12MB
    wp_bwsf_wfSNIPCache: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wfStatus: Data: 0.12MB + Index: 0.05MB
    wp_bwsf_wfThrottleLog: Data: 0.00MB + Index: 0.00MB
    wp_bwsf_wfVulnScanners: Data: 0.00MB + Index: 0.00MB
    ### Post Type Counts ###
    attachment: 445
    customize_changeset: 1
    mc4wp-form: 1
    ml-slide: 12
    ml-slider: 2
    nav_menu_item: 14
    oembed_cache: 1
    page: 30
    post: 147
    product: 12
    product_variation: 3
    revision: 2503
    shop_coupon: 3
    shop_order: 2474
    shop_order_refund: 8
    vc_settings_preset: 1
    wpcf7_contact_form: 1
    ### Security ###
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    ### Active Plugins (24) ###
    InfoBar Pro: by – 1.5
    AddToAny Share Buttons: by AddToAny – 1.7.23
    Akismet Anti-Spam: by Automattic – 4.0.2
    Contact Form 7: by Takayuki Miyoshi – 5.0
    Facebook for WooCommerce: by Facebook – 1.7.11 – Not tested with the active version of WooCommerce
    Fast Velocity Minify: by Raul Peixoto – 2.2.6
    Imsanity: by Shane Bishop – 2.3.9
    Jetpack by by Automattic – 5.8
    Multiple Themes: by David Gewirtz – 7.1.1
    WPBakery Page Builder: by Michael M - – 5.4.5
    Lightweight Social Icons: by Thomas Usborne – 1.0.1
    MetaSlider: by Team Updraft – 3.6.8
    Page Builder by SiteOrigin: by SiteOrigin – 2.6.2
    SiteOrigin CSS: by SiteOrigin – 1.1.5
    SiteOrigin Widgets Bundle: by SiteOrigin – 1.11.4
    Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 4.6 – Not tested with the active version of WooCommerce
    WooCommerce Stripe Gateway: by WooCommerce – 4.0.5
    WooCommerce Services: by Automattic – 1.11.0
    WooCommerce - ShipStation Integration: by WooCommerce – 4.1.19
    WooCommerce: by Automattic – 3.3.1
    WP Fastest Cache: by Emre Vona –
    WP Rollback: by WordImpress – 1.5
    WP Smush: by WPMU DEV – 2.7.8
    WP Statistics: by Verona Labs – 12.3.5
    ### Settings ###
    API Enabled: ✔
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    ### WC Pages ###
    Shop base: #757 - /shop/
    Cart: #758 - /cart/
    Checkout: #759 - /checkout/
    My account: #760 - /my-account/
    Terms and conditions: #6202 - /terms-conditions/
    ### Theme ###
    Name: Highend Child
    Version: 1.0.1
    Author URL:
    Child Theme: ✔
    Parent Theme Name: Highend
    Parent Theme Version:
    Parent Theme Author URL:
    WooCommerce Support: ✔
    ### Templates ###
    Overrides: HighendWP/woocommerce/archive-product.php

    FYI: I just copied the status report to this post and it says it’s being held for moderation.

    • This reply was modified 1 year, 9 months ago by LPShare.


    I reported the same problem a few weeks ago when i upgraded to 4.0.3, downgrading to stripe payment 4.0.2 got me around the issue.

    I just upgraded to 4.0.5 and the issue has returned!

    Downgraded back to 4.0.2 again

    Zandy Ring


    Automattic Happiness Engineer

    Hi LPShare,

    Could you take this error over to the WooCommerce Stripe forum, found here:

    We’ll better be able to take care of that there. I’m going to close this topic.


Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘‘No Such Source’ error and increased order failures’ is closed to new replies.