Title: No such payment_intent
Last modified: June 2, 2021

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# No such payment_intent

 *  Resolved [byjekaco](https://wordpress.org/support/users/byjekaco/)
 * (@byjekaco)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/no-such-payment_intent/)
 * On May 12 a customer in Norway reported not being able to add a harness and a
   hip belt to his cart.
    Thereafter on May 17 he reported failures while attempting
   to pay and provided this screenshot [https://ibb.co/S5h6gj8](https://ibb.co/S5h6gj8)
 * On May 19 a customer in Cyprus reported not being able to pay for an order due
   to the following error, which is similar to the screenshot from the previous 
   report.
 * No such payment_intent: ‘pi_1Isl9PKq48y2cwmxo73Nl03D
 * Another customer encountered this issue in Sweden on 31.05

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Cara](https://wordpress.org/support/users/dcka/)
 * (@dcka)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/no-such-payment_intent/#post-14514252)
 * Hi, [@byjekaco](https://wordpress.org/support/users/byjekaco/)!
 * We’d love to help you take a closer look into this issue. We’ll be needing some
   information from you though that’s not well-suited for sharing in a public forum,
   so can you please contact us at [WooCommerce.com > My Account > Support](https://woocommerce.com/my-account/create-a-ticket/?form=ticket)
   instead? You may need to create an account before you can access that page.
 * In your request, please share :
    - Your site’s full System Status Report; you can find it via **WooCommerce >
      Status**. Select “Get system report” and then “Copy for support”.
    - A screenshot of the failed order; please make sure the screenshot includes
      as much information as possible, especially the order notes on the right. 
      If you don’t already have a screenshot service installed, you can use [https://snipboard.io](https://snipboard.io)
    - A link to this thread
 * I’ll go ahead and close this thread for now, but we’ll see you in emails!
 *  Thread Starter [byjekaco](https://wordpress.org/support/users/byjekaco/)
 * (@byjekaco)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/no-such-payment_intent/#post-14557197)
 * 3D Secure attempt incomplete
    The cardholder began 3D Secure authentication but
   has not completed it.
 * Error from Stripe Dashboard
 *  Thread Starter [byjekaco](https://wordpress.org/support/users/byjekaco/)
 * (@byjekaco)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/no-such-payment_intent/#post-14557229)
 * [https://monosnap.com/file/nQZMIHJtGYtzSi6onKl4CZFRKZyl6W](https://monosnap.com/file/nQZMIHJtGYtzSi6onKl4CZFRKZyl6W)
 *  Plugin Support [slash1andy](https://wordpress.org/support/users/slash1andy/)
 * (@slash1andy)
 * Automattic Happiness Engineer
 * [4 years, 11 months ago](https://wordpress.org/support/topic/no-such-payment_intent/#post-14560232)
 * Hey again!
 * To reiterate what Cara said,
 * > We’ll be needing some information from you though that’s not well-suited for
   > sharing in a public forum, so can you please contact us at WooCommerce.com 
   > > My Account > Support instead? You may need to create an account before you
   > can access that page.
   > In your request, please share :
   >  Your site’s full System Status Report; you can find it via WooCommerce > Status.
   > Select “Get system report” and then “Copy for support”.
   >  A screenshot of the
   > failed order; please make sure the screenshot includes as much information 
   > as possible, especially the order notes on the right. If you don’t already 
   > have a screenshot service installed, you can use [https://snipboard.io](https://snipboard.io)
   > A link to this thread
   > I’ll go ahead and close this thread for now, but we’ll see you in emails!
 * Please make sure you include all of that info, and make sure you’re opening a
   ticket on WooCommerce.com to handle this.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘No such payment_intent’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277)
 * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [slash1andy](https://wordpress.org/support/users/slash1andy/)
 * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/no-such-payment_intent/#post-14560232)
 * Status: resolved