Support » Plugin: WordPress Form Customizer | CF7 Customizer » No success message

  • Resolved kindersitztest24


    Dear sir,
    i am using the cf7 custumizer and have a problem with it. If i click on send button nothing happens, but i get the email. Another problem is that the page didn`t reload and reset the form fields. If i switch the plugin off it works again and the success message appears. What is the problem and how can a fix this problem? I hope you can help me

    Best regards

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author Ahmad Awais


    I think it must be some other plugin or your theme not allowing our plugin to work. Install CF7 Customizer on a clean install and it works. So, try deactivating and then reactivating plugins/themes one by one to find the culprit.

    Thread Starter kindersitztest24


    I do this steps already but still the same problem. Can you please look at the my site maybe you will find the problem?

    Thread Starter kindersitztest24


    Why the status is changed to resolved? I still have the problem can nobody help me? I already changed the theme and deactivate Plugins step by step. The Plugin CF7 Customizer is the problem, that i didn`t get the success message and the fields not reset.

    I am having the same issue. I deactivated my theme and installed/activated a default theme. I disabled all of the plugins except for CF7 and CF7 Customizer. Still had the problem. I disabled the CF7 Customizer plugin and viola, the form submitted as well as the wheel stopped spinning and I received the message at the bottom of the form saying success.

    I reactivated all of my other plugins and everything still worked. I reactivated the CF7 Customizer plugin and BAM, not working again.

    This brings me to the conclusion that there is an issue with your plugin.

    Got the exact same issue, perhaps something broke recently with recent updates to WP 4.8 or contact form 7 – Please advise and look into this.

    This is not resolved.

    This issue is NOT Resolved.

    I took the same steps as d1git above and obtained the same results. I’m pretty sure this only became a problem with the upgrade to WP 4.8.

    The problem is in CF7.

    I have the same problem and tried everything, unfortunately without success. I also believe either the last WP update, or the CF7 Customizer itself.
    I hope there will soon be a solution.

    Hello good afternoon I have the same problem, I do not see the msj of success and people keep tightening, but when I enter the mail there are thousands of msj that if they were sent. Please, I need a solution. I’ve tried everything. Thank you

    Hey all,

    I see a new comment here, so people are still having issues. I have solved the problem on my end, by reverting back to the previous version of CF7.

    FTP into your site files. Remove the CF7 plugin completely. Just the files and don’t do it through the plugin manager. You’ll regret doing that.

    Download this version of CF7, unzip to your computer and upload those files in into the plugins directory.

    You should be good to go. At least it worked for me until the developer of this plugin catches up on the issue.

    Hope this helps you all!


    Plugin Author Ahmad Awais


    @d1git kindly report it to CF7 as well.

    same problem here


    thank you to Chris for the workaround
    pending a fix plugin CF7 customizer or new CF7 the workaround works well by applying the procedure described

    below my version
    – WP 4.9.4
    – extension CF7 4.9.2 downgrade in 4.7.2 by using the link provided by Chris

    Using an old version of a plug-in is poor practice. If the developer isn’t interested in resolving the issue — 8 months should be enough time — the solution is to switch to another customizable contact form.

    I agree with you, this is only a workaround and not a fix
    I am also surprised that there has been no fix for 8 months
    what plugin did you use instead?

Viewing 14 replies - 1 through 14 (of 14 total)
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