Title: No Submit Success
Last modified: August 30, 2016

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# No Submit Success

 *  Resolved [christopherheaven](https://wordpress.org/support/users/christopherheaven/)
 * (@christopherheaven)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/no-submit-success/)
 * When submitting the contact form on chrisheaven.com/contact there is no Submit
   Success message after the form is submitted even though the message goes through
   fine.
 * Please advise.
 * Thanks.
    Chris
 * [https://wordpress.org/plugins/wcp-contact-form/](https://wordpress.org/plugins/wcp-contact-form/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [WebCodin](https://wordpress.org/support/users/webcodin/)
 * (@webcodin)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/no-submit-success/#post-6805304)
 * Hi Chris,
 * We have following questions about you issue based on provided link:
    1) Do you
   use separate Thank You page in the plugin option? 2) Did you make plugin themplates
   customization? If yes, we need to check your custom themplates. Please send it
   directly to [support@webcodin.com](https://wordpress.org/support/topic/no-submit-success/support@webcodin.com?output_format=md)
   3) In case, if you didn’t make any customization and use old plugin version –
   pls update it to latest one – and let us know if this is help.
 * with kind regards,
    WebCodin WordPress Team
 *  Thread Starter [christopherheaven](https://wordpress.org/support/users/christopherheaven/)
 * (@christopherheaven)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/no-submit-success/#post-6805312)
 * Thank you for the reply.
 * 1. I do not have a separate thank you page defined in the options.
 * 2. I have not modified the code for your plugin, or are you referring to another
   customization?
 * 3. I am using version 2.4.1.
 * I can give you access to the admin panel if that would help.
 * Thanks again.
 * Chris
 *  [lutherandj](https://wordpress.org/support/users/lutherandj/)
 * (@lutherandj)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/no-submit-success/#post-6805329)
 * This form nor any other plugin form seems to be working for me anymore. It does
   work when I use an smtp plugin but that is not an option because my site will
   not pass a security scan if I use that. I am hosting at the University of Pittsburgh
   and the have confirmed that PHP forms are not blocked. Does anyone have any idea
   what is going on. Neither this nor any other form works for me any more. Is this
   a wordpress issue instead of a plugin issue?
    Donna
 *  Plugin Author [WebCodin](https://wordpress.org/support/users/webcodin/)
 * (@webcodin)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/no-submit-success/#post-6805330)
 * Chris,
 * If you just installed and configured plugin, add shortcode and didn’t make any
   customization for our plugin – we don’t think that access to admin panel will
   help us.
    Perhaps, if you are able to create development clone of this site and
   provide templary access for admin panel and FTP – perhaps it can help for research,
   because it can be some conflict with other plugins.
 * Also, as quick solution – you can use separate thank you page, to prevent this
   issue.
 *  Plugin Author [WebCodin](https://wordpress.org/support/users/webcodin/)
 * (@webcodin)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/no-submit-success/#post-6805331)
 * Donna,
 * Could you please clarify, what do you meant?
    You didn’t recieve messages to 
   the Inbox or you didn’t get email notifications? If you didn’t got notifications
   without SMTP settings – it is known issue, but it is not our or other contact
   plugin(s) bug. You can find more information about possible WordPress email configuration
   issues here: [http://www.butlerblog.com/2013/09/24/troubleshooting-the-wp_mail-function/](http://www.butlerblog.com/2013/09/24/troubleshooting-the-wp_mail-function/).
 * Also, if you want to discuss this issue within our plugin, perhaps you need to
   create own topic rather than use this topic.
 * with kind regards,
    WebCodin WordPress Team
 *  Thread Starter [christopherheaven](https://wordpress.org/support/users/christopherheaven/)
 * (@christopherheaven)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/no-submit-success/#post-6805336)
 * Thanks. I have set a custom thank you page for the time being.
 * Chris

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘No Submit Success’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wcp-contact-form_63bcda.svg)
 * [WCP Contact Form](https://wordpress.org/plugins/wcp-contact-form/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wcp-contact-form/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wcp-contact-form/)
 * [Active Topics](https://wordpress.org/support/plugin/wcp-contact-form/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wcp-contact-form/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wcp-contact-form/reviews/)

 * 6 replies
 * 3 participants
 * Last reply from: [christopherheaven](https://wordpress.org/support/users/christopherheaven/)
 * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/no-submit-success/#post-6805336)
 * Status: resolved