Title: No statistics
Last modified: August 14, 2026

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# No statistics

 *  Resolved [dirkt](https://wordpress.org/support/users/dirkt/)
 * (@dirkt)
 * [3 weeks, 1 day ago](https://wordpress.org/support/topic/no-statistics-7/)
 * I used the WordPress Health Check & Troubleshooting plugin to only run Burst 
   with a default theme and get no stats. I tried with the site’s essential plugins(
   Advanced Sermon and ME Calendar) along with my theme, but, no stats. I opened
   an incognito window to the site, but still no stats in Burst. There are no errors
   in the console. I have tried multiple browsers on multiple devices: no stats.
   There are no web optimizations running at the provider (Westhost). What am I 
   missing?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fno-statistics-7%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Author [Hessel de Jong](https://wordpress.org/support/users/hesseldejong/)
 * (@hesseldejong)
 * [3 weeks ago](https://wordpress.org/support/topic/no-statistics-7/#post-18994075)
 * Hi [@dirkt](https://wordpress.org/support/users/dirkt/),
 * Could it be that your own IP is blocked from tracking? This setting is enabled
   in the Burst onboarding.
 * If not, let me know!
 * Kind regards,
 * Hessel de Jong
 *  Thread Starter [dirkt](https://wordpress.org/support/users/dirkt/)
 * (@dirkt)
 * [3 weeks ago](https://wordpress.org/support/topic/no-statistics-7/#post-18994118)
 * One of the first things I did was to clear my IP address from that setting. And
   that would only have kept my own testing from being tracked, right? Any non-Administrator
   should be tracked according to my understanding of the settings, and most of 
   the use will be by anonymous users.
 *  Thread Starter [dirkt](https://wordpress.org/support/users/dirkt/)
 * (@dirkt)
 * [3 weeks ago](https://wordpress.org/support/topic/no-statistics-7/#post-18994129)
 * Wow, I know this church site is low traffic but there have not been any stats
   since 2026-06-13 20:05:03. I’m trying now to figure out what I did then.
 *  Plugin Author [Rogier Lankhorst](https://wordpress.org/support/users/rogierlankhorst/)
 * (@rogierlankhorst)
 * [3 weeks ago](https://wordpress.org/support/topic/no-statistics-7/#post-18994340)
 * When I check your site it shows a successful hit on the endpoint, so from the
   website side it looks to be configured correctly.
 * If you install the WP Debugging plugin, do you see any errors in the debug log
   related to Burst?
 * You tried loading the website in an anonymous browser, but please also try loading
   the Burst dashboard in an anonymous browser to see if the dashboard itself has
   anything cached.
 *  Thread Starter [dirkt](https://wordpress.org/support/users/dirkt/)
 * (@dirkt)
 * [3 weeks ago](https://wordpress.org/support/topic/no-statistics-7/#post-18994379)
 *     ```wp-block-code
       [15-Aug-2026 12:42:53 UTC] PHP Notice Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the health-check domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/public_html/wp-includes/functions.php on line 6170[15-Aug-2026 12:42:53 UTC] PHP Warning Cannot modify header information - headers already sent by (output started at /home/public_html/wp-includes/functions.php:6170) in /home/public_html/wp-includes/http.php on line 519[15-Aug-2026 12:42:53 UTC] PHP Warning Cannot modify header information - headers already sent by (output started at /home/public_html/wp-includes/functions.php:6170) in /home/public_html/wp-includes/http.php on line 520[15-Aug-2026 12:42:53 UTC] PHP Warning Cannot modify header information - headers already sent by (output started at /home/public_html/wp-includes/functions.php:6170) in /home/public_html/wp-admin/admin-ajax.php on line 27[15-Aug-2026 12:42:53 UTC] PHP Warning Cannot modify header information - headers already sent by (output started at /home/public_html/wp-includes/functions.php:6170) in /home/public_html/wp-admin/admin-ajax.php on line 28[15-Aug-2026 12:42:53 UTC] PHP Warning Cannot modify header information - headers already sent by (output started at /home/public_html/wp-includes/functions.php:6170) in /home/public_html/wp-includes/functions.php on line 7079[15-Aug-2026 12:42:53 UTC] PHP Warning Cannot modify header information - headers already sent by (output started at /home/public_html/wp-includes/functions.php:6170) in /home/public_html/wp-includes/functions.php on line 7220
       ```
   
 * I see these errors after turning DEBUG on, bur nothing related to Burst. Running
   the dashboard from an anonymous browser was no different. It looks like everything
   is working, except that no stats are being created.
 *  Plugin Author [Rogier Lankhorst](https://wordpress.org/support/users/rogierlankhorst/)
 * (@rogierlankhorst)
 * [3 weeks ago](https://wordpress.org/support/topic/no-statistics-7/#post-18994398)
 * can you go to Tools /Site Health, info, click copy. Then send that to support(
   at)burst-statistics.com
 * this includes all info there is on Burst, which might give me some clue.
 *  Thread Starter [dirkt](https://wordpress.org/support/users/dirkt/)
 * (@dirkt)
 * [3 weeks ago](https://wordpress.org/support/topic/no-statistics-7/#post-18994436)
 * I m sending the report now, Rogier. Thanks.
 * I have been turning a lot of knobs trying to make something work, and Burst was
   capturing new stats for a bit this morning. Unfortunately I wasn’t paying attention,
   and it now is not working again.
 *  Plugin Author [Rogier Lankhorst](https://wordpress.org/support/users/rogierlankhorst/)
 * (@rogierlankhorst)
 * [2 weeks, 3 days ago](https://wordpress.org/support/topic/no-statistics-7/#post-18997313)
 * For other readers: this was a conflict with a theme, which caused the burst_uid
   to be empty. A patch is included in 3.6.3.

Viewing 8 replies - 1 through 8 (of 8 total)

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 * 8 replies
 * 3 participants
 * Last reply from: [Rogier Lankhorst](https://wordpress.org/support/users/rogierlankhorst/)
 * Last activity: [2 weeks, 3 days ago](https://wordpress.org/support/topic/no-statistics-7/#post-18997313)
 * Status: resolved