Plugin Support
Laca
(@lacadev)
Hi @madlenschrimpf
Thank you for bringing this issue to our attention.
We’ve resolved it, and we apologize for the inconvenience caused.
Best regards,
Laca from Trustindex
Wow, just fixed. Thank you!
Plugin Support
Laca
(@lacadev)
I’m glad it worked! Let me know if there’s anything else I can assist you with! 😊
Unfortunately this isn’t fixed for my sites. The stars still look like missing images.
Do I have to install an update or is it a change you fixed externally?
I have cleared my cache, removed any caching plugins, resaved the plugin settings… but the problem is still there.
Plugin Support
Laca
(@lacadev)
Hi @fumow
Please send us the troubleshooting text, which you can copy from the “Advanced” tab of the plugin in the “Troubleshooting” section by clicking “Copy to clipboard.”
You can upload the text to https://pastebin.com/ and share the generated link with us so we can assist you further.
https://snipboard.io/BbziPU.jpg
https://snipboard.io/qX3sQu.jpg
Thank you for your cooperation!
Best regards,
Laca from Trustindex
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This reply was modified 1 year, 3 months ago by
Laca.
Hi Laca, to what email address can I send it? I prefer not to paste that information in a public forum.
Thanks for understanding and thanks for your help.
Best regards,
Johannes
Plugin Support
Laca
(@lacadev)
Hi Johannes,
Please send it to our email address at support@trustindex.io with the subject line: “WP Support: No Stars – Just Empty Boxes.” I appreciate your cooperation!
Best regards,
Laca
yeah same for me, im using wp rocket… maybe thats the culprit?
i updated, removed cache, disable plugin, activate… stars and pictures gone….
btw i noticed while logged in i see stars, but not logged out…
Plugin Support
Laca
(@lacadev)
Hi @fumow,
We have resolved another issue that might have occurred while using the WP Rocket plugin, which caused images not to display in the widget.
Could you please check if it’s now working correctly on your end?
Best regards,
Laca from Trustindex
Hi @lacadev, my WP Rocket plugin is deactivated. Unfortunately it still doesn’t work. I have just sent you the email as requested.
Thanks, Johannes
I dont know how you fixed that without update, but it works.
Thank you very much for that fast response.
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This reply was modified 1 year, 3 months ago by
cwrksr.
Plugin Support
Laca
(@lacadev)
Hi @cwrksr,
I’m glad to hear everything is working properly on your site.
Thank you for bringing this issue to our attention!
Best regards,
Laca from Tustindex
Plugin Support
Laca
(@lacadev)
Hi @fumow
Thank you, we have received your email. We are looking into the issue and will get back to you shortly.
Best regards,
Laca from Trustindex
Plugin Support
Laca
(@lacadev)
Hi @fumow
The issue with images not displaying was caused by a conflict between the widget’s lazy load functionality and other plugins’ lazy load solutions.
We’ve addressed the issue, and we kindly ask you to update the plugin to its latest version (v12.4.5).
Please let us know if everything works smoothly now. We sincerely apologize for the inconvenience and appreciate your understanding.
Thank you for your patience and support!
Best regards,
Laca from Trustindex
