Support » Plugin: Slider by 10Web - Responsive Image Slider » NO sound only iphone

  • Resolved morinyo

    (@morinyo)


    Hi
    I use “slider by 10web” and made a slider with video layer(.mp4).
    but No sound from only iphone and ipad. Android and PC is OK.
    Could you tell me what should I do..

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Zhanna Khachatryan

    (@zhannak)

    Hello @morinyo,

    Thanks for your inquiry.

    Dear friend the only thing that we have found that could cause such an issue is the following. That can be related to your iPhone configurations to check this please enter Settings > Photos > and there you should have disabled AUTO-Play Videos and live photos.

    Please switch off this option and check again.

    Thank you for your reply.

    I switched off that but I can’t hear sound from iPhone. Did you hear sound from your iPhone this way?

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    Dear @morinyo,

    Prior to iOS 4.0, iPhone and iPod touch did not play audio inline. The audio was presented in full-screen mode. Audio plays inline on iOS 4.0 and later, on all devices.

    Thanks for your replay.

    My iPhone iOS is 13.3.1.

    I can’t hear sound.

    Could you tell me what should I do?

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    Dear @morinyo,

    In that case can you please contact our support team using the following form. Please include this forum link in your message.

Viewing 5 replies - 1 through 5 (of 5 total)
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