Support » Plugin: UpdraftCentral Dashboard » No sites shown

  • Resolved taisa1984


    Ok, this is quite extrange and disappointing.

    I had my UpdraftPlus central Plugin installed on one of my websites. And suddenly, all my sites disappeared (I had more than 10). The “No Sites” text was shown. But I didn’t delete mine! Where were they? I remember I looked at the database… but didn’t remember if at that time the records where there or not.

    I struggled a little, what to do… I had been doing some things on the site, so I didn’t wanted to rollback all. So I decided to set up a separated installation so I didn’t have that problem again. (I could easily rollback).

    The direct backup from my site didn’t work, I think because the connection is made to the concrete url subdomain or something. So, ok, I deleted all the sites and created them again.

    And now, some days later… It happened again! I can’t see any sites. I get the “No sites have yet been set up”. And now I just checked, and they are on the database.

    Tried to restore another database, but didn’t work. Still the same issue.

    I have the twentynineteen theme, with a child, tried without it.

    I have at the moment no other plugins installed, but UpdraftPlus Backups, and UpdraftPlus Central.

    Any ideas??

    Thanks for the help, and for the plugin, it saves a lot of time.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author David Anderson


    Are you sure you’re logged in as the same user? Sites belong to particular users.

    Are there any errors in the browser’s JavaScript console?

    Ok, I just found out this and I guess it is indeed the problem.

    I had only one on the original site, but changed the username for security reasons.

    On the new site, I created a new user, because I restaured the other database first to check if I was able to recover the sites, and didn’t want the same login info. So I guess I must keep the user, if I don’t want to lose access to the sites again?

    Is there no way to migrate the sites to the new user?

    Plugin Author David Anderson


    Is there no way to migrate the sites to the new user?

    If you’re comfortable with editing a database directly, you can edit the user IDs in the updraftcentral_sites table.

    We’re currently working on an “export / import” feature. The export is just finishing final testing. (Import not yet got that far).

    Thanks! I will look into this. I think I can manage.

Viewing 4 replies - 1 through 4 (of 4 total)
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