Support » Plugin: WordPress Knowledge base & Documentation Plugin - WP Knowledgebase » no sidebar on main Page since v1.3.0

  • Resolved toah

    (@toah)


    Hello,

    I updated the plugin to version 1.3.0 and now 1.3.2 too.
    In the settings under “Knowledgebase Design – Main Page Template” “With right sidebar” is set.
    Unfortunately, the sidebar is not displayed on the main page when I deactivate the “Use Legacy Templates” option.
    But it works with “Category Page Template” and “Single Article Template”.

    Does anyone know what the cause of this could be?
    If I activate the option “Use Legacy Templates” again, the sidebar works again.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author iova.mihai

    (@iovamihai)

    Hey @toah,

    Thank you for reporting this issue. I’ve managed to replicate the problem and, if everything goes well with the testing, tomorrow I’ll be releasing a new version containing the fix.

    Will get back to you as soon as the update is live.

    Thank you once again!
    Mihai

    Plugin Author iova.mihai

    (@iovamihai)

    Hey @toah,

    Just wanted to say that version 1.3.3 was just released. The issue with the sidebars on the main page should be fixed.

    Please try it out and let me know how it goes.

    Cheers,
    Mihai

    Thread Starter toah

    (@toah)

    Hello Mihai,

    thanks for the quick adjustment.
    I have 2 WordPress environments (test and real).

    It now works wonderfully in the test environment.

    Then I updated the real environment to version 1.3.3.
    Unfortunately, there is another problem here: As soon as I set “Main Page Template” or “Category Page Template” or “Single Article Template” to “With left sidebar” or “With right” siedebar “, the pages no longer show any content.
    It just shows a gray box.
    If I set the option back to “Full width, no sidebar”, the content is displayed again.

    Do you have any idea why that could be?

    I’ve called the “Permalinks” before, but the problem persists.

    Plugin Author iova.mihai

    (@iovamihai)

    Hey @toah,

    That’s quite a strange one and I can’t say why it’s happening. Do you have custom templates for WP Knowledgebase in your theme directory? That might create unwanted issues.

    If you have, please rename the wp_knowledgebase directory to something else and try again to see if it’s working.

    If you don’t, please open a ticket on our website (here: https://usewpknowledgebase.com/contact/) and offer more information, including screenshots.

    I may need to debug this closely.

    Cheers,
    Mihai

    Thread Starter toah

    (@toah)

    ok, it’s definitely up to the theme.
    I use the theme “WP Knowledge Base Version: 1.6.0”.
    I changed the theme and the problem no longer exists.

    Can you explain to me which directory to rename and where?
    There is a folder “wp-knowledge-base” under “\ wp-content \ themes \”.

    Plugin Author iova.mihai

    (@iovamihai)

    Hey @toah,

    I’m not familiar with that theme unfortunately. If you have a directory in “wp-content/themes/wp-knowledge-base/” named “wp_knowledgebase”, please rename it to something else.

    Do not modify “wp-knowledge-base”, which is the actual theme. Doing this will result in disabling your theme. Navigate inside the “wp-knowledge-base” directory instead and check there if there’s the “wp_knowledgebase” directory, which should be renamed for testing.

    Cheers,
    Mihai

    Thread Starter toah

    (@toah)

    I was able to find the problem, but I cannot understand it. 🙂

    Under “Design – Widget” I have shown the categories and 5 newest articles in the “WP Knowledgebase Sidebar”.

    As soon as both widgets have given a title, the entire wiki page is no longer displayed.
    If I remove the title from one of the two, it works.

    Not very nice, but I can live with it.

    Thanks again for the support and the quick response, Mihai! Great!

    Plugin Author iova.mihai

    (@iovamihai)

    Hey @toah,

    I’m happy to hear it’s working somewhat okay. I tried to replicate the issue, however, on my end it’s working properly with the two widgets having both a title.

    I believe this may be a theme related issue, but cannot be certain without debugging it closely.

    If you want me to help with anything, you can always reach out on our contact page (https://usewpknowledgebase.com/contact/). Happy to help with whatever I can.

    Thank you once again for reporting this issue and for the patience. I appreciate it.

    Cheers,
    Mihai

    Thread Starter toah

    (@toah)

    I use the following theme: http://ipanelthemes.com/kb/wp-knowledge-base-theme/
    Maybe you can understand it with that too.

    Plugin Author iova.mihai

    (@iovamihai)

    Hey @toah,

    Thank you for providing the theme you’re using. As I see, the theme hasn’t been updated since 2015.

    Considering quite a lot of time has passed since then, compatibility issues with newer code may appear. I will look into it though to see what I can find.

    Cheers,
    Mihai

Viewing 10 replies - 1 through 10 (of 10 total)
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