Hi @thomas83at
In the last weeks get some reports from clients with that issue:
Nothing about how the PayPal plugin processes the shipping address request has changed. That’s an indication that something on your site changed.
Please fixing it.
Please provide more details like a product page url to a site where this can be replicated. Many times, this issue is caused by custom code where output is echoed to the WP Rest API request, which expects JSON. That will cause the request to fail.
Kind Regards
“Nothing about how the PayPal plugin processes the shipping address request has changed. That’s an indication that something on your site changed.”
“Many times, this issue is caused by custom code where output is echoed to the WP Rest API request, which expects JSON. That will cause the request to fail.”
– What changed: We have updated woocommerce.
– No, we do not have any custom code.
– We disabled all other plugins.
– We switched to wordpress default theme.
– The problem is still not solved by doing this. It was solved after switched to paypal native/default plugin.
I talked to the other users who report in forum the same problem. And they also switched already the payment plugin and from that moment the problem was solved. So we also trying this – and yes, this help also in our project.
“Please provide more details like a product page url to a site where this can be replicated”
-> We can not send client projects here in public. The problem is in all products (single products).
-> Also in this forum another user report the same problem. I wrote him today if he get a solution from you.
BR
Hi @thomas83at
The problem is still not solved by doing this. It was solved after switched to paypal native/default plugin.
It’s not an apples to apples comparison because that plugin uses different request logic. They use the Ajax request API where as we use the WordPress REST API. What affects one may not affect the other.
We can not send client projects here in public
Then please follow up via ticket ##23013 that you already submitted so we can assist.
Kind Regards
My team reported another project that have this issue around 1 week. I checked the plugin and its also your plugin. We switched in this project also your plugin to the official paypal plugin and now its working fine.
I will ask the client of this project if they wanna switch the plugin or if they wanna doing debug with your. I will contact you via ticket system/email.
Hi @thomas83at
Yes, it would be important to test the actual site. I would also recommend just testing a previous version of the plugin as well to rule that out.
Switching a plugin suddenly can have unintended consequences especially if that site is running subscriptions.
Kind Regards
Hi @thomas83at
Following up as we haven’t hear from you via the ticket you submitted. We have not been able to replicate this shipping error on our end.
Kind Regards
Hello,
we was running your plugin on 7 projects. All hat this problem.
Also in this forum we see a user 8 days before reported exactly the same problem.
in Facebook wp forum two other users report the same problem.
We have switched to the official plugin from paypal and the issue is solved.
Where we can review this plugin?
BR
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This reply was modified 2 months, 2 weeks ago by
thomas83at.
