No shipping options visible if logged in
-
If user not logged – in cart and checkout there are shipping optios and all is ok.
Made one test order as admin. Every next try to order as admin – no shipping methods and can’t proceed order – address required.
The page I need help with: [log in to see the link]
-
Hello,
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
`
### WordPress Environment ###WordPress address (URL): http://dev.frontmed.com.ua
Site address (URL): http://dev.frontmed.com.ua
WC Version: 5.4.1
REST API Version: ✔ 5.4.1
WC Blocks Version: ✔ 5.1.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 2.3.1
Log Directory Writable: ✔
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 96 МБ
WP Debug Mode: –
WP Cron: ✔
Language: uk
External object cache: –### Server Environment ###
Server Info: Apache
PHP Version: 7.3.17-1+0~20200419.57+debian8~1.gbp0fda17
PHP Post Max Size: 96 МБ
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.38.0
OpenSSL/1.0.1tSUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.48-MariaDB-1~jessie
Max Upload Size: 96 МБ
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔### Database ###
WC Database Version: 5.4.1
WC Database Prefix: wp_
Загальний розмір бази даних: 10.51MB
Розмір бази даних: 7.95MB
Розмір бази даних: 2.56MB
wp_woocommerce_sessions: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_woocommerce_api_keys: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_woocommerce_attribute_taxonomies: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_woocommerce_downloadable_product_permissions: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_woocommerce_order_items: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_woocommerce_order_itemmeta: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_woocommerce_tax_rates: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_woocommerce_tax_rate_locations: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_woocommerce_shipping_zones: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_woocommerce_shipping_zone_locations: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_woocommerce_shipping_zone_methods: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_woocommerce_payment_tokens: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_woocommerce_payment_tokenmeta: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_woocommerce_log: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wc_ukr_shipping_np_areas: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wc_ukr_shipping_np_cities: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wc_ukr_shipping_np_warehouses: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_actionscheduler_actions: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_actionscheduler_claims: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_actionscheduler_groups: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_actionscheduler_logs: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_berocket_termmeta: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_commentmeta: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_comments: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_db7_forms: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_links: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_options: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_postmeta: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_posts: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_termmeta: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_terms: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_term_relationships: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_term_taxonomy: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_usermeta: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_users: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_wc_admin_notes: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_wc_admin_note_actions: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_wc_category_lookup: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_wc_customer_lookup: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_wc_download_log: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_wc_order_coupon_lookup: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_wc_order_product_lookup: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_wc_order_stats: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_wc_order_tax_lookup: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_wc_product_meta_lookup: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_wc_reserved_stock: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_wc_tax_rate_classes: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
wp_wc_webhooks: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM### Post Type Counts ###
acf-field: 138
acf-field-group: 7
attachment: 281
banner: 4
br_product_filter: 2
customize_changeset: 5
nav_menu_item: 23
page: 12
partners: 14
post: 2
product: 53
product_variation: 135
revision: 86
shop_coupon: 1
shop_order: 2
wpcf7_contact_form: 14
yith_wcan_preset: 2### Security ###
Secure connection (HTTPS): ❌
Ваш магазин не використовує HTTPS. Дізнайтесь більше про HTTPS та сертифікати SSL.
Hide errors from visitors: ✔### Active Plugins (14) ###
Advanced Custom Fields: qTranslate: від funkjedi – 1.7.25
Додаткові поля Pro: від Elliot Condon – 5.9.6
Classic Editor: від WordPress Contributors – 1.6
Contact Form 7: від Takayuki Miyoshi – 5.4.1
Contact Form CFDB7: від Аршид – 1.2.5.9
Cyr to Lat enhanced: від Sol
Sergey Biryukov
Nikolay Karev
Dmitri Gogelia – 3.5qTranslate-X: від qTranslate Team – 3.4.6.8
WooCommerce Simple LiqPay: від Alex Shandor – 1.7
WC Ukr Shipping: від kirillbdev – 1.7.7
Checkout Field Editor for WooCommerce: від ThemeHigh – 1.4.8
Show Single Variations Shop & Category for WooCommerce: від Gravity Master – 2.0
WooCommerce & qTranslate-X: від qTranslate Team – 1.3
WooCommerce: від Automattic – 5.4.1
YITH WooCommerce Ajax Product Filter: від YITH – 4.0.4### Inactive Plugins (4) ###
Extra Product Options (Product Addons) for WooCommerce: від ThemeHigh – 3.0.5
Loco Translate: від Tim Whitlock – 2.5.2
MouseWheel Smooth Scroll: від KubiQ – 5.6
WP Fastest Cache: від Emre Vona – 0.9.1.8### Settings ###
API Enabled: –
Force SSL: –
Currency: UAH (грн)
Currency Position: right_space
Thousand Separator:
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)Connected to WooCommerce.com: –
### WC Pages ###
Головна сторінка магазину: #17 – /shop/
Кошик: #48 – /cart/
Оформлення замовлення: #49 – /checkout/
Мій обліковий запис: #50 – /my-account/
Угода користувача: #261 – /dogovir-publichnoyi-oferty/### Theme ###
Name: Fontmed
Version: 2.0
Author URL: https://www.linkedin.com/in/yulia-metlyk/
Child Theme: ❌ – Якщо ви модифікуєте WooCommerce на батьківській темі
яку ви не створювали особисто
ми рекомендуємо використовувати дочірні теми. Див .: Як створити дочірню темуWooCommerce Support: ✔
### Templates ###
Overrides: frontmed/woocommerce/archive-product.php
frontmed/woocommerce/auth/footer.php
frontmed/woocommerce/auth/form-grant-access.php
frontmed/woocommerce/auth/form-login.php
frontmed/woocommerce/auth/header.php
frontmed/woocommerce/cart/cart-empty.php
frontmed/woocommerce/cart/cart-item-data.php
frontmed/woocommerce/cart/cart-shipping.php
frontmed/woocommerce/cart/cart-totals.php
frontmed/woocommerce/cart/cart.php
frontmed/woocommerce/cart/cross-sells.php
frontmed/woocommerce/cart/mini-cart.php
frontmed/woocommerce/cart/proceed-to-checkout-button.php
frontmed/woocommerce/cart/shipping-calculator.php
frontmed/woocommerce/checkout/cart-errors.php
frontmed/woocommerce/checkout/form-billing.php
frontmed/woocommerce/checkout/form-checkout.php
frontmed/woocommerce/checkout/form-coupon.php
frontmed/woocommerce/checkout/form-login.php
frontmed/woocommerce/checkout/form-pay.php
frontmed/woocommerce/checkout/form-shipping.php
frontmed/woocommerce/checkout/order-receipt.php
frontmed/woocommerce/checkout/payment-method.php
frontmed/woocommerce/checkout/payment.php
frontmed/woocommerce/checkout/review-order.php
frontmed/woocommerce/checkout/terms.php
frontmed/woocommerce/checkout/thankyou.php
frontmed/woocommerce/content-product-cat.php
frontmed/woocommerce/content-product.php
frontmed/woocommerce/content-single-product.php
frontmed/woocommerce/content-widget-price-filter.php
frontmed/woocommerce/content-widget-product.php
frontmed/woocommerce/content-widget-reviews.php
frontmed/woocommerce/emails/admin-cancelled-order.php
frontmed/woocommerce/emails/admin-failed-order.php
frontmed/woocommerce/emails/admin-new-order.php
frontmed/woocommerce/emails/customer-completed-order.php
frontmed/woocommerce/emails/customer-invoice.php
frontmed/woocommerce/emails/customer-new-account.php
frontmed/woocommerce/emails/customer-note.php
frontmed/woocommerce/emails/customer-on-hold-order.php
frontmed/woocommerce/emails/customer-processing-order.php
frontmed/woocommerce/emails/customer-refunded-order.php
frontmed/woocommerce/emails/customer-reset-password.php
frontmed/woocommerce/emails/email-addresses.php
frontmed/woocommerce/emails/email-customer-details.php
frontmed/woocommerce/emails/email-downloads.php
frontmed/woocommerce/emails/email-footer.php
frontmed/woocommerce/emails/email-header.php
frontmed/woocommerce/emails/email-order-details.php
frontmed/woocommerce/emails/email-order-items.php
frontmed/woocommerce/emails/email-styles.php
frontmed/woocommerce/emails/plain/admin-cancelled-order.php
frontmed/woocommerce/emails/plain/admin-failed-order.php
frontmed/woocommerce/emails/plain/admin-new-order.php
frontmed/woocommerce/emails/plain/customer-completed-order.php
frontmed/woocommerce/emails/plain/customer-invoice.php
frontmed/woocommerce/emails/plain/customer-new-account.php
frontmed/woocommerce/emails/plain/customer-note.php
frontmed/woocommerce/emails/plain/customer-on-hold-order.php
frontmed/woocommerce/emails/plain/customer-processing-order.php
frontmed/woocommerce/emails/plain/customer-refunded-order.php
frontmed/woocommerce/emails/plain/customer-reset-password.php
frontmed/woocommerce/emails/plain/email-addresses.php
frontmed/woocommerce/emails/plain/email-customer-details.php
frontmed/woocommerce/emails/plain/email-downloads.php
frontmed/woocommerce/emails/plain/email-order-details.php
frontmed/woocommerce/emails/plain/email-order-items.php версія 3.7.0 застаріла. Версія ядра 5.2.0
frontmed/woocommerce/global/breadcrumb.php
frontmed/woocommerce/global/form-login.php
frontmed/woocommerce/global/quantity-input.php
frontmed/woocommerce/global/sidebar.php
frontmed/woocommerce/global/wrapper-end.php
frontmed/woocommerce/global/wrapper-start.php
frontmed/woocommerce/loop/add-to-cart.php
frontmed/woocommerce/loop/loop-end.php
frontmed/woocommerce/loop/loop-start.php
frontmed/woocommerce/loop/no-products-found.php
frontmed/woocommerce/loop/orderby.php
frontmed/woocommerce/loop/pagination.php
frontmed/woocommerce/loop/price.php
frontmed/woocommerce/loop/rating.php
frontmed/woocommerce/loop/result-count.php
frontmed/woocommerce/loop/sale-flash.php
frontmed/woocommerce/myaccount/dashboard.php
frontmed/woocommerce/myaccount/downloads.php
frontmed/woocommerce/myaccount/form-add-payment-method.php
frontmed/woocommerce/myaccount/form-edit-account.php
frontmed/woocommerce/myaccount/form-edit-address.php
frontmed/woocommerce/myaccount/form-login.php
frontmed/woocommerce/myaccount/form-lost-password.php
frontmed/woocommerce/myaccount/form-reset-password.php
frontmed/woocommerce/myaccount/lost-password-confirmation.php
frontmed/woocommerce/myaccount/my-account.php
frontmed/woocommerce/myaccount/my-address.php
frontmed/woocommerce/myaccount/my-downloads.php
frontmed/woocommerce/myaccount/my-orders.php
frontmed/woocommerce/myaccount/navigation.php
frontmed/woocommerce/myaccount/orders.php
frontmed/woocommerce/myaccount/payment-methods.php
frontmed/woocommerce/myaccount/view-order.php
frontmed/woocommerce/notices/error.php
frontmed/woocommerce/notices/notice.php
frontmed/woocommerce/notices/success.php
frontmed/woocommerce/order/form-tracking.php
frontmed/woocommerce/order/order-again.php
frontmed/woocommerce/order/order-details-customer.php
frontmed/woocommerce/order/order-details-item.php
frontmed/woocommerce/order/order-details.php
frontmed/woocommerce/order/order-downloads.php
frontmed/woocommerce/order/tracking.php
frontmed/woocommerce/product-searchform.php
frontmed/woocommerce/single-product/add-to-cart/external.php
frontmed/woocommerce/single-product/add-to-cart/grouped.php
frontmed/woocommerce/single-product/add-to-cart/simple.php
frontmed/woocommerce/single-product/add-to-cart/variable.php
frontmed/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
frontmed/woocommerce/single-product/add-to-cart/variation.php
frontmed/woocommerce/single-product/photoswipe.php
frontmed/woocommerce/single-product/price.php
frontmed/woocommerce/single-product/product-attributes.php
frontmed/woocommerce/single-product/product-image.php
frontmed/woocommerce/single-product/product-thumbnails.php
frontmed/woocommerce/single-product/rating.php
frontmed/woocommerce/single-product/related.php
frontmed/woocommerce/single-product/review-meta.php
frontmed/woocommerce/single-product/review-rating.php
frontmed/woocommerce/single-product/review.php
frontmed/woocommerce/single-product/sale-flash.php
frontmed/woocommerce/single-product/share.php
frontmed/woocommerce/single-product/stock.php
frontmed/woocommerce/single-product/title.php
frontmed/woocommerce/single-product/up-sells.php
frontmed/woocommerce/single-product-reviews.php
frontmed/woocommerce/single-product.phpOutdated Templates: ❌
Дізнайтесь як оновити
### Action Scheduler ###
Виконано: 231
Oldest: 2021-05-14 10:58:34 +0300
Newest: 2021-06-11 10:42:51 +0300### Status report information ###
Generated at: 2021-06-11 17:21:43 +03:00
Hello,
Thank you for the System Status. Under WooCommerce > Settings > Shipping > Shipping Options, can you enable debug mode and then test to see if shipping options show for logged in users?
nope, nothing changed(
Hi @yukafox
OK, then I’d recommend running a full conflict test to determine if the issue is coming from a plugin/theme conflict. Here’s how to do a conflict test:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/Hi @yukafox,
We’ve not heard back from you in a while. Just to check, were you able to perform the conflict test?
We’d be happy to hear how it went.
Thanks.
Hi @yukafox
We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.
- The topic ‘No shipping options visible if logged in’ is closed to new replies.