Support » Plugin: WooCommerce » No shipping options visible if logged in

  • Resolved yukafox

    (@yukafox)


    If user not logged – in cart and checkout there are shipping optios and all is ok.

    Made one test order as admin. Every next try to order as admin – no shipping methods and can’t proceed order – address required.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support maykato

    (@maykato)

    Hello,

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter yukafox

    (@yukafox)

    `
    ### WordPress Environment ###

    WordPress address (URL): http://dev.frontmed.com.ua
    Site address (URL): http://dev.frontmed.com.ua
    WC Version: 5.4.1
    REST API Version: ✔ 5.4.1
    WC Blocks Version: ✔ 5.1.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 2.3.1
    Log Directory Writable: ✔
    WP Version: 5.7.2
    WP Multisite: –
    WP Memory Limit: 96 МБ
    WP Debug Mode: –
    WP Cron: ✔
    Language: uk
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.3.17-1+0~20200419.57+debian8~1.gbp0fda17
    PHP Post Max Size: 96 МБ
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.38.0
    OpenSSL/1.0.1t

    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.48-MariaDB-1~jessie
    Max Upload Size: 96 МБ
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 5.4.1
    WC Database Prefix: wp_
    Загальний розмір бази даних: 10.51MB
    Розмір бази даних: 7.95MB
    Розмір бази даних: 2.56MB
    wp_woocommerce_sessions: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_woocommerce_api_keys: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_woocommerce_attribute_taxonomies: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_woocommerce_downloadable_product_permissions: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_woocommerce_order_items: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_woocommerce_order_itemmeta: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_woocommerce_tax_rates: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_woocommerce_tax_rate_locations: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_woocommerce_shipping_zones: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_woocommerce_shipping_zone_locations: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_woocommerce_shipping_zone_methods: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_woocommerce_payment_tokens: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_woocommerce_payment_tokenmeta: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_woocommerce_log: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wc_ukr_shipping_np_areas: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wc_ukr_shipping_np_cities: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wc_ukr_shipping_np_warehouses: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_actionscheduler_actions: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_actionscheduler_claims: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_actionscheduler_groups: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_actionscheduler_logs: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_berocket_termmeta: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_commentmeta: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_comments: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_db7_forms: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_links: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_options: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_postmeta: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_posts: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_termmeta: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_terms: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_term_relationships: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_term_taxonomy: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_usermeta: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_users: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_wc_admin_notes: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_wc_admin_note_actions: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_wc_category_lookup: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_wc_customer_lookup: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_wc_download_log: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_wc_order_coupon_lookup: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_wc_order_product_lookup: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_wc_order_stats: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_wc_order_tax_lookup: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_wc_product_meta_lookup: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_wc_reserved_stock: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_wc_tax_rate_classes: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM
    wp_wc_webhooks: Дані: $. 2fMB + індекс: $. 2fMB + двигун MyISAM

    ### Post Type Counts ###

    acf-field: 138
    acf-field-group: 7
    attachment: 281
    banner: 4
    br_product_filter: 2
    customize_changeset: 5
    nav_menu_item: 23
    page: 12
    partners: 14
    post: 2
    product: 53
    product_variation: 135
    revision: 86
    shop_coupon: 1
    shop_order: 2
    wpcf7_contact_form: 14
    yith_wcan_preset: 2

    ### Security ###

    Secure connection (HTTPS): ❌
    Ваш магазин не використовує HTTPS. Дізнайтесь більше про HTTPS та сертифікати SSL.
    Hide errors from visitors: ✔

    ### Active Plugins (14) ###

    Advanced Custom Fields: qTranslate: від funkjedi – 1.7.25
    Додаткові поля Pro: від Elliot Condon – 5.9.6
    Classic Editor: від WordPress Contributors – 1.6
    Contact Form 7: від Takayuki Miyoshi – 5.4.1
    Contact Form CFDB7: від Аршид – 1.2.5.9
    Cyr to Lat enhanced: від Sol
    Sergey Biryukov
    Nikolay Karev
    Dmitri Gogelia – 3.5

    qTranslate-X: від qTranslate Team – 3.4.6.8
    WooCommerce Simple LiqPay: від Alex Shandor – 1.7
    WC Ukr Shipping: від kirillbdev – 1.7.7
    Checkout Field Editor for WooCommerce: від ThemeHigh – 1.4.8
    Show Single Variations Shop & Category for WooCommerce: від Gravity Master – 2.0
    WooCommerce & qTranslate-X: від qTranslate Team – 1.3
    WooCommerce: від Automattic – 5.4.1
    YITH WooCommerce Ajax Product Filter: від YITH – 4.0.4

    ### Inactive Plugins (4) ###

    Extra Product Options (Product Addons) for WooCommerce: від ThemeHigh – 3.0.5
    Loco Translate: від Tim Whitlock – 2.5.2
    MouseWheel Smooth Scroll: від KubiQ – 5.6
    WP Fastest Cache: від Emre Vona – 0.9.1.8

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: UAH (грн)
    Currency Position: right_space
    Thousand Separator:
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Головна сторінка магазину: #17 – /shop/
    Кошик: #48 – /cart/
    Оформлення замовлення: #49 – /checkout/
    Мій обліковий запис: #50 – /my-account/
    Угода користувача: #261 – /dogovir-publichnoyi-oferty/

    ### Theme ###

    Name: Fontmed
    Version: 2.0
    Author URL: https://www.linkedin.com/in/yulia-metlyk/
    Child Theme: ❌ – Якщо ви модифікуєте WooCommerce на батьківській темі
    яку ви не створювали особисто
    ми рекомендуємо використовувати дочірні теми. Див .: Як створити дочірню тему

    WooCommerce Support: ✔

    ### Templates ###

    Overrides: frontmed/woocommerce/archive-product.php
    frontmed/woocommerce/auth/footer.php
    frontmed/woocommerce/auth/form-grant-access.php
    frontmed/woocommerce/auth/form-login.php
    frontmed/woocommerce/auth/header.php
    frontmed/woocommerce/cart/cart-empty.php
    frontmed/woocommerce/cart/cart-item-data.php
    frontmed/woocommerce/cart/cart-shipping.php
    frontmed/woocommerce/cart/cart-totals.php
    frontmed/woocommerce/cart/cart.php
    frontmed/woocommerce/cart/cross-sells.php
    frontmed/woocommerce/cart/mini-cart.php
    frontmed/woocommerce/cart/proceed-to-checkout-button.php
    frontmed/woocommerce/cart/shipping-calculator.php
    frontmed/woocommerce/checkout/cart-errors.php
    frontmed/woocommerce/checkout/form-billing.php
    frontmed/woocommerce/checkout/form-checkout.php
    frontmed/woocommerce/checkout/form-coupon.php
    frontmed/woocommerce/checkout/form-login.php
    frontmed/woocommerce/checkout/form-pay.php
    frontmed/woocommerce/checkout/form-shipping.php
    frontmed/woocommerce/checkout/order-receipt.php
    frontmed/woocommerce/checkout/payment-method.php
    frontmed/woocommerce/checkout/payment.php
    frontmed/woocommerce/checkout/review-order.php
    frontmed/woocommerce/checkout/terms.php
    frontmed/woocommerce/checkout/thankyou.php
    frontmed/woocommerce/content-product-cat.php
    frontmed/woocommerce/content-product.php
    frontmed/woocommerce/content-single-product.php
    frontmed/woocommerce/content-widget-price-filter.php
    frontmed/woocommerce/content-widget-product.php
    frontmed/woocommerce/content-widget-reviews.php
    frontmed/woocommerce/emails/admin-cancelled-order.php
    frontmed/woocommerce/emails/admin-failed-order.php
    frontmed/woocommerce/emails/admin-new-order.php
    frontmed/woocommerce/emails/customer-completed-order.php
    frontmed/woocommerce/emails/customer-invoice.php
    frontmed/woocommerce/emails/customer-new-account.php
    frontmed/woocommerce/emails/customer-note.php
    frontmed/woocommerce/emails/customer-on-hold-order.php
    frontmed/woocommerce/emails/customer-processing-order.php
    frontmed/woocommerce/emails/customer-refunded-order.php
    frontmed/woocommerce/emails/customer-reset-password.php
    frontmed/woocommerce/emails/email-addresses.php
    frontmed/woocommerce/emails/email-customer-details.php
    frontmed/woocommerce/emails/email-downloads.php
    frontmed/woocommerce/emails/email-footer.php
    frontmed/woocommerce/emails/email-header.php
    frontmed/woocommerce/emails/email-order-details.php
    frontmed/woocommerce/emails/email-order-items.php
    frontmed/woocommerce/emails/email-styles.php
    frontmed/woocommerce/emails/plain/admin-cancelled-order.php
    frontmed/woocommerce/emails/plain/admin-failed-order.php
    frontmed/woocommerce/emails/plain/admin-new-order.php
    frontmed/woocommerce/emails/plain/customer-completed-order.php
    frontmed/woocommerce/emails/plain/customer-invoice.php
    frontmed/woocommerce/emails/plain/customer-new-account.php
    frontmed/woocommerce/emails/plain/customer-note.php
    frontmed/woocommerce/emails/plain/customer-on-hold-order.php
    frontmed/woocommerce/emails/plain/customer-processing-order.php
    frontmed/woocommerce/emails/plain/customer-refunded-order.php
    frontmed/woocommerce/emails/plain/customer-reset-password.php
    frontmed/woocommerce/emails/plain/email-addresses.php
    frontmed/woocommerce/emails/plain/email-customer-details.php
    frontmed/woocommerce/emails/plain/email-downloads.php
    frontmed/woocommerce/emails/plain/email-order-details.php
    frontmed/woocommerce/emails/plain/email-order-items.php версія 3.7.0 застаріла. Версія ядра 5.2.0
    frontmed/woocommerce/global/breadcrumb.php
    frontmed/woocommerce/global/form-login.php
    frontmed/woocommerce/global/quantity-input.php
    frontmed/woocommerce/global/sidebar.php
    frontmed/woocommerce/global/wrapper-end.php
    frontmed/woocommerce/global/wrapper-start.php
    frontmed/woocommerce/loop/add-to-cart.php
    frontmed/woocommerce/loop/loop-end.php
    frontmed/woocommerce/loop/loop-start.php
    frontmed/woocommerce/loop/no-products-found.php
    frontmed/woocommerce/loop/orderby.php
    frontmed/woocommerce/loop/pagination.php
    frontmed/woocommerce/loop/price.php
    frontmed/woocommerce/loop/rating.php
    frontmed/woocommerce/loop/result-count.php
    frontmed/woocommerce/loop/sale-flash.php
    frontmed/woocommerce/myaccount/dashboard.php
    frontmed/woocommerce/myaccount/downloads.php
    frontmed/woocommerce/myaccount/form-add-payment-method.php
    frontmed/woocommerce/myaccount/form-edit-account.php
    frontmed/woocommerce/myaccount/form-edit-address.php
    frontmed/woocommerce/myaccount/form-login.php
    frontmed/woocommerce/myaccount/form-lost-password.php
    frontmed/woocommerce/myaccount/form-reset-password.php
    frontmed/woocommerce/myaccount/lost-password-confirmation.php
    frontmed/woocommerce/myaccount/my-account.php
    frontmed/woocommerce/myaccount/my-address.php
    frontmed/woocommerce/myaccount/my-downloads.php
    frontmed/woocommerce/myaccount/my-orders.php
    frontmed/woocommerce/myaccount/navigation.php
    frontmed/woocommerce/myaccount/orders.php
    frontmed/woocommerce/myaccount/payment-methods.php
    frontmed/woocommerce/myaccount/view-order.php
    frontmed/woocommerce/notices/error.php
    frontmed/woocommerce/notices/notice.php
    frontmed/woocommerce/notices/success.php
    frontmed/woocommerce/order/form-tracking.php
    frontmed/woocommerce/order/order-again.php
    frontmed/woocommerce/order/order-details-customer.php
    frontmed/woocommerce/order/order-details-item.php
    frontmed/woocommerce/order/order-details.php
    frontmed/woocommerce/order/order-downloads.php
    frontmed/woocommerce/order/tracking.php
    frontmed/woocommerce/product-searchform.php
    frontmed/woocommerce/single-product/add-to-cart/external.php
    frontmed/woocommerce/single-product/add-to-cart/grouped.php
    frontmed/woocommerce/single-product/add-to-cart/simple.php
    frontmed/woocommerce/single-product/add-to-cart/variable.php
    frontmed/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    frontmed/woocommerce/single-product/add-to-cart/variation.php
    frontmed/woocommerce/single-product/photoswipe.php
    frontmed/woocommerce/single-product/price.php
    frontmed/woocommerce/single-product/product-attributes.php
    frontmed/woocommerce/single-product/product-image.php
    frontmed/woocommerce/single-product/product-thumbnails.php
    frontmed/woocommerce/single-product/rating.php
    frontmed/woocommerce/single-product/related.php
    frontmed/woocommerce/single-product/review-meta.php
    frontmed/woocommerce/single-product/review-rating.php
    frontmed/woocommerce/single-product/review.php
    frontmed/woocommerce/single-product/sale-flash.php
    frontmed/woocommerce/single-product/share.php
    frontmed/woocommerce/single-product/stock.php
    frontmed/woocommerce/single-product/title.php
    frontmed/woocommerce/single-product/up-sells.php
    frontmed/woocommerce/single-product-reviews.php
    frontmed/woocommerce/single-product.php

    Outdated Templates: ❌

    Дізнайтесь як оновити

    ### Action Scheduler ###

    Виконано: 231
    Oldest: 2021-05-14 10:58:34 +0300
    Newest: 2021-06-11 10:42:51 +0300

    ### Status report information ###

    Generated at: 2021-06-11 17:21:43 +03:00

    Plugin Support maykato

    (@maykato)

    Hello,

    Thank you for the System Status. Under WooCommerce > Settings > Shipping > Shipping Options, can you enable debug mode and then test to see if shipping options show for logged in users?

    https://snipboard.io/9qk0i1.jpg

    Thread Starter yukafox

    (@yukafox)

    nope, nothing changed(

    Plugin Support maykato

    (@maykato)

    Hi @yukafox

    OK, then I’d recommend running a full conflict test to determine if the issue is coming from a plugin/theme conflict. Here’s how to do a conflict test: 
    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @yukafox,

    We’ve not heard back from you in a while. Just to check, were you able to perform the conflict test?

    We’d be happy to hear how it went.

    Thanks.

    Plugin Support maykato

    (@maykato)

    Hi @yukafox

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘No shipping options visible if logged in’ is closed to new replies.