Support » Plugin: The Courier Guy Shipping for WooCommerce » No shipping options available on checkout

  • Resolved francdore

    (@francdore)


    Hello, I have a Courier Guy account with login details. So I installed the plugin, activated it as a shipping option and filled in all my account login details on the settings page.

    But I just can’t get it to give me shipping options.

    Is it maybe because each product needs a size and weight to be filled in.

    Thanks

    Any help would be appreciated.

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Hi @francdore

    We started using this plugin a few days ago and seem to have stumbled into the same problem only after orders were placed, but no shipping options were offered to the client (and they were able to complete the order without paying shipping).

    This might be a quick and dirty fix, but we quickly opted to make the “Suburb / Area” field compulsory which the plugin uses to get fees/area/options.

    Check line 472 in TCG_Plugin found in the-courier-guy\Core which will have the following:

    'required' => $required,'

    and replace with

    'required' => true,

    That temporarily worked for us till the developers of this plugin can offer alternative solutions. By the looks of it, the developers do not attend to support questions (which is a pity, would even pay for this plugin to have support)

    Hope it helps 🙂

    • This reply was modified 1 year, 5 months ago by foxytech.
    • This reply was modified 1 year, 5 months ago by foxytech.
    Thread Starter francdore

    (@francdore)

    Hello @foxytech,

    Thank you for your response. I went into the plugin on my server and changed that line ‘required’ => true. Then I did a hard refresh and it still says no shipping options found.

    I’ve checked and rechecked all my settings. But still doesn’t work.

    Thank you!

    Francois

    Thread Starter francdore

    (@francdore)

    Hi @foxytech,

    I called The Courier Guy and spoke to their IT department. They said they know about it and are busy fixing it.

    Plugin Author talenttcg

    (@talenttcg)

    @francdore and @foxytech,

    This is resolved in 4.2.1. Please be aware that 4.2.x is a major update.
    If this is still not working, would you be able to share staging login details directly with us at talent@thecourierguy.co.za?

    A version of 4.1.x is available here for your production site should the above not currently be compatible in the meantime.

    Thank you kindly @talenttcg , the new update is working like a charm.

    Plugin Author talenttcg

    (@talenttcg)

    Very glad to hear it!

    Thread Starter francdore

    (@francdore)

    Hello @talenttcg,

    I just emailed login details for my WP site. I’m still getting no shipping options for Gauteng. I only activated The Courier Guy shipping option for Gauteng to test it out.

    Please could you have a look?

    Thanks!

    Plugin Author talenttcg

    (@talenttcg)

    Hello @francdore

    Please test now.
    Seems to be working.

    Thread Starter francdore

    (@francdore)

    I’m still getting no shipping options. I sent a screenshot to you.

    Plugin Author talenttcg

    (@talenttcg)

    Resolved.

    Hi,

    Are you able to perhaps assist me with the same issue?
    The shipping calculates but then dissapears when I go to the final checkout page.

    Plugin Author appinlet

    (@appinlet)

    Hi @eliscavdw,

    Would you be able to start a new thread re the above (if still unresolved)?

    • This reply was modified 1 year, 4 months ago by appinlet.
Viewing 12 replies - 1 through 12 (of 12 total)
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