Support » Plugin: WooCommerce » No shipping options available (for 1 specific product only)

  • Resolved Dvelop IT

    (@dvelop-it)


    Very strange bug. shipping is working fine for all products, except this one product

    when adding to the cart checkout page has no shipping options displaying.

    tried deleing product and adding from scratch, still the same problem.

    tried changing dimensions and weight, still the same problem

    disabled all plugins except for WooCommerce and still the same problem.

    Has anyone else come across something like this before?

    • This topic was modified 4 months, 1 week ago by Dvelop IT.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    Hi @dvelop-it

    It is strange why it is happening with a particular product. I loaded the item to cart and was shown the message “Pickup (at 4C Brook St, Tauranga)” and then “Shipping options will be updated during checkout.”

    I wasn’t able to try further as the page hanged multiple times and that made it difficult to go ahead.

    In order to check your configuration and assist you further, could you please share with us the following:

    1. System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
    2. Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

    More importantly, please also share your shipping zones and methods from WooCommerce → Settings → Shipping. We recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

    We’ll look forward to hearing from you.

    Thread Starter Dvelop IT

    (@dvelop-it)

    Thanks for your reply

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://biogrow.co.nz
    Site address (URL): https://biogrow.co.nz
    WC Version: 6.3.1
    REST API Version: ✔ 6.3.1
    WC Blocks Version: ✔ 6.9.0
    Action Scheduler Version: ✔ 3.4.0
    WC Admin Version: ✔ 3.2.1
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    WP Cron: ✔
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    Remote Post: ✔
    Remote Get: ✔
    
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    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (22) ###
    
    FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.17.0
    Admin Menu Editor: by Janis Elsts – 1.10
    The SEO Framework: by The SEO Framework Team – 4.2.3
    iThemes Security: by iThemes – 8.1.0
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    Smart Manager For WooCommerce – Stock Management, Bulk Edit & more...: by StoreApps – 5.39.0
    Smart Slider 3: by Nextend – 3.5.1.4
    Watchful: by watchful – 1.4.6
    WooCommerce Advanced Shipping: by Jeroen Sormani – 1.1.0
    WooCommerce Stripe Gateway: by WooCommerce – 6.3.0
    WooCommerce Pixel Manager: by SweetCode – 1.16.2
    WooCommerce: by Automattic – 6.3.1
    YITH WooCommerce Wishlist: by YITH – 3.7.0
    
    ### Inactive Plugins (0) ###
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: NZD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #6 - /shop/
    Cart: #7 - /cart/
    Checkout: #8 - /checkout/
    My account: #9 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: BioGrow
    Version: 100.0.0
    Author URL: https://www.ascona.co.nz/
    Child Theme: ✔
    Parent Theme Name: Storefront
    Parent Theme Version: 4.1.0
    Parent Theme Author URL: https://woocommerce.com/
    WooCommerce Support: ✔
    
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    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 254
    Oldest: 2022-04-01 15:49:52 +1300
    Newest: 2022-04-08 18:10:14 +1200
    
    ### Status report information ###
    
    Generated at: 2022-04-08 18:10:35 +12:00
    

    —————–

    Fatal Error Logs

    2022-04-07T17:14:16+00:00 CRITICAL require_once(): Failed opening required '/home/biogrowc/public_html/wp-content/plugins/woocommerce-gateway-stripe/includes/connect/class-wc-stripe-connect-api.php' (include_path='.:/opt/cpanel/ea-php74/root/usr/share/pear') in /home/biogrowc/public_html/wp-content/plugins/woocommerce-gateway-stripe/woocommerce-gateway-stripe.php on line 198
    
    2022-04-07T17:15:11+00:00 CRITICAL Uncaught Pimple\Exception\UnknownIdentifierException: Identifier "iThemesSecurity\User_Groups\Matcher" is not defined. in /home/biogrowc/public_html/wp-content/plugins/better-wp-security/vendor-prod/pimple/pimple/src/Pimple/Container.php:101
    Stack trace:
    #0 /home/biogrowc/public_html/wp-content/plugins/better-wp-security/core/modules/dashboard/container.php(8): Pimple\Container->offsetGet('iThemesSecurity...')
    #1 /home/biogrowc/public_html/wp-content/plugins/better-wp-security/vendor-prod/pimple/pimple/src/Pimple/Container.php(118): ITSEC_Modules::{closure}(Object(Pimple\Container))
    #2 /home/biogrowc/public_html/wp-content/plugins/better-wp-security/vendor-prod/pimple/pimple/src/Pimple/Psr11/Container.php(48): Pimple\Container->offsetGet('ITSEC_Dashboard')
    #3 /home/biogrowc/public_html/wp-content/plugins/better-wp-security/core/modules.php(1131): Pimple\Psr11\Container->get('ITSEC_Dashboard')
    #4 /home/biogrowc/public_html/wp-content/plugins/better-wp-security/core/modules.php(776): ITSEC_Modules->run('ITSEC_D in /home/biogrowc/public_html/wp-content/plugins/better-wp-security/vendor-prod/pimple/pimple/src/Pimple/Container.php on line 101

    —–

    Shipping is currently using “advanced shipping” plugin, but same problem even when its disabled.

    Screenshots in the links below. shipping prices determined by cart value, have tried adding 2 / 3 qty of this product to change order price but still same problem…

    https://www.dropbox.com/sh/wnn5tahm6pcoo0y/AABfD_2SIg0P1FAI2L8TfjAFa?dl=0

    Plugin Support Igor H woo-hc

    (@ihereira)

    Hello,

    when adding to the cart checkout page has no shipping options displaying.

    On my end, the shipping options are displayed.


    Link to image: https://snipboard.io/oJSbft.jpg

    I understand you already disabled all plugins except WooCommerce, can you please try again following these steps below?

    • Clear the site cache
    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If the issue is not present after that it means there was a conflict with the theme or another plugin, you can then reactivate plugins one by one until the cause of the problem is found You can find a more detailed explanation on how to do a conflict test here.

    Be sure to contact ithemes security plugin support regarding the error received. Also with regards to Stripe error, be sure to contact your host first (include_path='.:/opt/cpanel/ea-php74/root/usr/share/pear). Let us know what you find.

    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    We haven’t heard back from you in a while, so I’m marking this thread closed for now – we’ll be here if and/or when you are ready to continue.

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