• Resolved topfra

    (@topfra)


    Hey there,

    as soon as we activate the new checkout experience all existing subscriptions are changed to “manual renewal” when the payment method is SEPA.

    Although that’s bad enough, if a customer then tries to make the payment via their account using the saved SEPA payment method, the following warning appears in the checkout for the customer:

    • SEPA Debit Sources used as a PaymentMethod have mandate information already stored. You cannot pass the mandate_data or mandate parameters. Please re-confirm without those parameters.

    This message can then also be seen in the WooCommerce log:

    ====Start Log====
    Error: stdClass Object
    (
        [error] => stdClass Object
            (
                [message] => SEPA Debit Sources used as a PaymentMethod have mandate information already stored. You cannot pass the mandate_data or mandate parameters. Please re-confirm without those parameters.
                [payment_intent] => stdClass Object
                    (
                        [id] => ....

    Any idea?

    Regards

Viewing 11 replies - 1 through 11 (of 11 total)
  • Hey there, @topfra! Thanks for contacting us. I’m happy to help you.

    Can you please confirm for us which plugin you are using for the subscriptions?

    If it is Woo Subscriptions, to ensure that we can assist you further, could you please create a new ticket on our support page and include the forum thread link? This will allow our team to review your specific issue and provide you with the best possible solution. You can do this by going to WooCommerce.com > MY profile > Support

    If it is not, please let us know so we can assist you further.

    Have a wonderful day!

    Hello @topfra,

    I want to share how I solved a similar issue you mentioned after activating the new payment experience. All my existing subscriptions switched to “manual renewal” because the SEPA payment method was automatically disabled, possibly when activating the new feature around April 10th.

    To resolve it, I had to take several steps:

    1. I checked in Stripe and noticed that the SEPA payment method was deactivated, so I had to activate it.
    2. The absence of the payment method preferred by my clients caused all subscriptions and orders to switch to “manual renewal.”
    3. I manually modified the billing settings in each subscription to set SEPA as the payment method. Normally, I do this massively with Wpsheetseditor, but I had to do it one by one due to a blockage.
    4. I repeated the process for orders, changing the payment method to SEPA and updating each one to “pending payment” status to then manually charge the subscription.

    I hope this explanation helps you, and that the plugin support team can clarify what happened.

    Thank you.

    Alex

    agencecoccinet

    (@agencecoccinet)

    Hi All,

    This is the exact same problem here ;-(

    Thank you very much @alex-caravaca-ponce for sharing your findings about all this. Unfortunately we cannot afford proceeding this way on our side as we have around 3.2k active subscribtions.

    This is a nightmare.
    Even trying to downgrade the module in our test environment didn’t solve the issue.

    @carolm29 : I just opened a ticket.

    Thank you !

    Max

    Hey, @agencecoccinet!

    Thank you for opening a ticket. Our support for paid extensions is made via email, since we often need information that cannot be shared in the public forum.

    Our team will reply to you there as soon as possible.

    In the meantime, please let us know if there’s anything else we can do to help.

    Have a wonderful day!

    Alex Caravaca Ponce

    (@alex-caravaca-ponce)

    Hello @agencecoccinet,

    I tried to mass edit the _payment_method field for all subscriptions using the WP Sheet Editor plugin, which I normally use to manage my subscriptions, but this time I couldn’t do it.

    The plugin support just informed me that the field was set to read-only by default, but it can be disabled and changed without any issues.

    Once you change it in the subscriptions, you will be able to do the same with the orders, and everything should work correctly again.

    I hope this helps ; )

    Alex

    @alex-caravaca-ponce
    how did you change payment from manually to sepa? I cannot choose it in the list.

    I already reactivate sepa in our stripe account as well as in woocomerce setting. This bug is a nightmare!

    • This reply was modified 9 months, 4 weeks ago by s3it.
    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi there @s3it,

    I understand you are facing an issue with your Stripe for WooCommerce Payement Gateway. In order to get personalized assistance, I suggest that you start a new thread with your case, so that we don’t mix several troubleshooting sessions in one thread.

    Even if the symptoms are the same, perhaps the underlying problem is different in your case.

    Hi @ckadenge , all,

    This is completely unacceptable.
    More and more of us are noticing this major bug with the module every day.
    And for over a week now, no response!
    Neither on the ticket opened as you requested, nor on Git (https://github.com/woocommerce/woocommerce-gateway-stripe/issues/3081)

    You really need to understand the impact of this failure on our business!

    It is urgent to react!!

    Hey, @agencecoccinet!

    I understand this is important and a frustrating situation.

    As you mentioned, there’s already a GitHub report open and our team will work to solve it as soon as possible. You can follow the report there to get updates on it.

    We thank you for your understanding and patience.

    If you need help with anything else, please open a new thread as my colleague mentioned so we can assist you further. 🙂

    Have a wonderful day!

    Hi @s3it

    Manually:

    1. You have to first go to the subscription, within the subscription, edit the billing information (pencil icon), search for the payment method and select the recorded SEPA mandate.
    2. Now you can change the payment method in the order related to the subscription, in the same way, edit the billing information (pencil icon). If you don’t subscribe first, it won’t leave you in the order.
    3. Change the status to pending payment and in order of actions you can try to collect the subscription again.

    Bulk editing:

    I did the bulk editing with the WP Sheet Editor plugin, the payment method field is read-only by default, but it can be changed and modified with the right click. The process is the same as manual, first the subscriptions and then the generated orders.

    I hope it helps you solve it!



    @alex-caravaca-ponce no chance to do so. I cannot choose SEPA in billing information.

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘No SEPA Payment with new checkout experience’ is closed to new replies.