Support » Theme: Customizr » No scrolling

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter Ypanesa

    (@ypanesa)

    The problem persists with all plugins deactivated.

    Scrolling works fine in Opera, Edge, Chrome and IE
    It does not work in Firefox 0-/

    • This reply was modified 2 years, 4 months ago by Ypanesa.

    Hi there,

    Upon checking in the Firefox browser, scrolling seems to be displaying fine at our end.

    Were you able to resolve the issue? If not, then you can also try clearing your browser’s cache and see if the issue goes away.

    Thank you!

    Thread Starter Ypanesa

    (@ypanesa)

    I cleared the cache with no results. 1 turn on the scroll wheel will move the page maybe 1 mm.

    Hello,

    Would you mind providing us with a little more clarification of your problem?

    Thank you!

    Thread Starter Ypanesa

    (@ypanesa)

    I own 8 websites. 6 of them are build with customizr. On these 6 I cannot scroll the page. No problem with the backend. It’s only the real website that I cannot scroll. And only my sites. The rest of the worlds websites scroll fine.

    Discovered a few days ago.

    Checked my firefox, cleared the cache and cookies, then started firefox in safe mode -> and it worked fine. Found the plugin. It was Logitech Setpoint (or so). Deinstallated the plugin and everything works fine.

    Thank you for your patience. 😉

    Theme Author Nicolas

    (@nikeo)

    Thanks for this feedback about the Firefox addon in conflict.
    Can you confirm that the problem was caused by this addon : https://addons.mozilla.org/en-US/firefox/addon/logitechsmoothscrolling/ ?

    This might help other users.

    Can we set this topic as resolved then ?

    • This reply was modified 2 years, 4 months ago by Nicolas.
    Thread Starter Ypanesa

    (@ypanesa)

    Yes, it was this plugin.

    But – I installed it again now (just because I was curious, an it works fine now.

    Theme Author Nicolas

    (@nikeo)

    OK. Bizarre.

    Thread Starter Ypanesa

    (@ypanesa)

    It is definitely this plugin. Scrolling worked fine until today. I deinstalled the plugin logitechsmoothscrolling, and, tataaa, scrolling works again. Even no restart necessary.

    Theme Author Nicolas

    (@nikeo)

    ok

Viewing 10 replies - 1 through 10 (of 10 total)
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