Support » Plugin: VikBooking Hotel Booking Engine & PMS » No Results or rather results in Step 2

  • Hi,

    I think that I’ve set up vikbooking correctly, but most of the time the plugin will not find a room in the requested period: No rooms available in the dates requested.
    All hints from https://vikwp.com/support/documentation/vik-booking/no-results-availability I can exclude in my case.
    BUT I click on this results-page again on search with the same period, then I get a free room displayed. Where is the mistake? Can someone help?
    manny thanks and best regards,

    The page I need help with: [log in to see the link]

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  • Plugin Author e4jvikwp

    (@e4jvikwp)

    Hi,

    We have visited your website, and we have noticed that the first attempt to book a room returns no results, then by choosing one of the suggested booking solutions you do get results.

    This could be a restriction defined at Rate Plan level, like a minimum number of nights of stay, or a minimum number of booking days in advance. Also, the total number of guests, adults or children allowed for your room may affect this behavior.

    We suggest getting in touch with our technical support team directly from our website if you keep having problems because we may need a temporary login for your website in order to check your configuration. Even if you are using the free version of Vik Booking, you can still use the contact form on our website to request for support. You won’t be able to open a Support Ticket from our Support Board, but you can mention this topic of this forum so that we can help you resolve the problem and set up the plugin properly.

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