No response to support tickets

  • katie

    (@reachout)


    4 years, 2 months ago

    I submitted two support tickets to this plugin over a month ago, and despite having purchased the plugin, I haven’t heard back. How can I get in touch with the plugin authors? After paying over $70, I would have expected some support…?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Uriahs Victor

    (@uriahs-victor)

    4 years, 2 months ago

    Hi Katie, those support tickets must have not gone through or maybe we have responded and our responses landed in your spam folder. Can you please check to see if you have any email from friends@revive.social in your spam folder?

    Please submit another request here: https://revive.social/direct-support/ and let us know once you have, we’ll take a look and respond here to let you know when we’ve responded so you can check.

    We’ll get this sorted soon enough thanks for your patience

    Moderator t-p

    (@t-p)

    4 years, 2 months ago

    having purchased the plugin,

    @uriahs-victor ,

    Looks like the support is sough for the paid version of your plugin. If so, please provide support for paid products on your site, NOT in these forums.

    Plugin Contributor Uriahs Victor

    (@uriahs-victor)

    4 years, 2 months ago

    @t-p Sure, since the customer is reporting here then their request seems to have gotten lost along the way somehow, hence I provided them with a link for direct support. Once we receive their support request on our end we’ll be sure to mark here as resolved, thanks

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    4 years, 2 months ago

    Once we receive their support request on our end we’ll be sure to mark here as resolved, thanks

    Not here you won’t. I am closing this topic.

    @reachout For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘No response to support tickets’ is closed to new replies.