No response to paid support

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Jean

    (@jeangalea)

    9 years, 2 months ago

    We answer all emails on our support system in less than a day, please let me know what email you used and we’ll see if your ticket actually came through or not.

    Thread Starter findlay70

    (@findlay70)

    9 years, 2 months ago

    Thanks for your fast response Jean.
    I submitted a ticket through online submission process. Mark responded on the 21st and said that you had issues with the Feed Creator service. I asked for an update on the 22nd, 23rd, 26th and 27th, but no response.
    The email is the one he responded to me initially on which is support@wprssaggregator.com.
    Yes, you guys are usually fast in responding, that why I was surprised not to get any update in a week. I have now sent another email on this.
    Thanks very much!

    Plugin Author Mark Zahra

    (@markzahra)

    9 years, 2 months ago

    Hi,

    Sorry about the wait. We’re still working on it.

    Having said that, I haven’t received any of your follow up emails from the 22nd, 23rd, 26th and 27th. Have you replied to the same email?

    I try to never leave any emails unanswered for longer than a day (at most) so I apologize for this. I’ll be checking on the fix for you again and we’ll get back to you.

    Thanks.

    Mark

    Thread Starter findlay70

    (@findlay70)

    9 years, 2 months ago

    Thanks Mark,
    Strange that you haven’t received the messages as I’ve sent them to the same email address that we have communicated on the times before.
    I even sent a new request through your ticketing system and didnt get a response to that either. Perhaps it got stuck up in spam or somewhere on your server.
    Look forward to the fix
    Cheers

Viewing 4 replies - 1 through 4 (of 4 total)
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