no response on support request for paid pro version

  • pigsound

    (@pigsound)


    8 months, 1 week ago

    i pay for the full version but cannot download the latest update. i have been contacting expresstech via contact form three times in the last 3 months but did not get any response.
    using the paid version of this plugin makes no sense under these conditions!

    • This topic was modified 8 months, 1 week ago by pigsound.
Viewing 1 replies (of 1 total)
  • Plugin Support sadiyakhanam

    (@sadiyakhanam)

    8 months ago

    Hello @pigsound,

    We sincerely apologize for the experience you’ve had with Responsive Menu. It’s never our intention for such an experience and this could be one of the rare scenarios. Please be assure that your satisfaction is our top priority, and we’ll do our best to get it right for you. 

    To help you further I have escalated the matter with my team and was assured that we have already responded to your query. We kindly request you to please check your email for our detailed response and we can address all the issues in the official channel.

    Your feedback is invaluable to us, and we are committed to resolving any issues you may have. 

    Warm regards,
    RM Support Team

Viewing 1 replies (of 1 total)
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