no response from support for a refund request

  • Resolved leyako

    (@leyako)


    3 years ago

    Hello. I purchased your plugin last year. Recently, I received a notification about the update, I wrote to you in the mail so that you disable the update, since I do not need to use your plugin anymore. I received no answer. On your site, I did not find where and how you can turn off the subscription. I left a few letters in the chat on your site. No answer for 5 days. The money was withdrawn, then they told me (not you) how to remove the subscription, but the money was already withdrawn. I ask you to check my requests and make a refund please. I hope your support will respond better in the future. Thank you

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author templateinvaders

    (@templateinvaders)

    3 years ago

    Hi @leyako

    Please, post the order ID.

    then they told me (not you) how to remove the subscription

    Who told you how to remove the subscription?

    Thread Starter leyako

    (@leyako)

    3 years ago

    #74667, #32309

    Hello
    I indicated the order numbers, I liked your plugin, but I ordered a new site and this function will already be there. I did not want to renew my subscription and wrote a letter to the chat and support to cancel the subscription. But no one answered

    I was prompted by a friend who also knows and works with your plugin.

    I hope for your support, understanding

    Thank you`

    Plugin Author templateinvaders

    (@templateinvaders)

    3 years ago

    Hi @leyako

    The full refund processed.

    Note that a time when you will see the amount on your account depends on your bank!

    Thread Starter leyako

    (@leyako)

    3 years ago

    Yes I see.

    Thank you for your understanding. Great support.
    Will definitely come back

    Good luck

    Thread Starter leyako

    (@leyako)

    2 years, 11 months ago

    hello again. I am contacting you as you made a refund, but the money was not received on the card. can you please check and find out why I still haven’t received my money back.my card statement shows that the money was withdrawn, but there is no reverse Thank you

    Thread Starter leyako

    (@leyako)

    2 years, 11 months ago

    Check please again

Viewing 6 replies - 1 through 6 (of 6 total)
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