No response from sales support

  • Resolved eefkedigibitch

    (@eefkedigibitch)


    7 months, 3 weeks ago

    Hi there,

    I asked the Sales support team a question because I’m in doubt if the plugin will do exactly what my client is looking for.
    But I never got a response. 2 days ago I send a message again, but now response.

    Is the support a purchasing a license better?
    I hate it when the support of a plugin is lousy.

    Does anyone know?
    Thanks for your help!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Aswin Giri

    (@aswingiri)

    7 months, 3 weeks ago

    Hello @eefkedigibitch

    I am sorry for the delay but sometimes support gets busy and takes some time. If your question is related to Free ‘Ultimate member’ plugin, you can ask it here.

    If you have submitted the ticket, someone will get back to you in the order it was received.

    Thread Starter eefkedigibitch

    (@eefkedigibitch)

    7 months, 3 weeks ago

    Hi Aswin,
    Thanks for your response.
    I asked the first question about 4 weeks ago, so I don’t think I will get a response on that.

    I needed to know if it is possible to purchase without the theme and see if it works fine with the theme I’m used to. If not, I’d like to upgrade.
    Do you know if that is possible?

    Plugin Support andrewshu

    (@andrewshu)

    7 months, 2 weeks ago

    Hello @eefkedigibitch

    If your question is about the paid extension, please read this topic – https://wordpress.org/support/topic/paid-customers-please-read-this-2/.

    We don’t support paid extensions here. I close this topic. If you have a specific question about the free version, please ask it on this forum.

    Regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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