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no response by email after data filled up (18 posts)

  1. tradexsrl
    Member
    Posted 1 year ago #

    Good morning , i have installed on my wordpress site hosted on godaddy your plugin and created a landign page.inside this landing page a create a form with the create a form option with first name last name and email address mandatary.
    i have setup "set mail response" to on and created a mail to thank's who filled up the data requested but i nevere receive in my test the response mail.
    please let me know.

    http://wordpress.org/plugins/landing-pages/

  2. alexismbrubaker
    Member
    Posted 1 year ago #

    Did you ever get this issue resolved?
    I'm having the same problem. = /

  3. David Wells
    Member
    Plugin Author

    Posted 1 year ago #

    Hey this was fixed in the last update.

    Do you have a link to your landing page we can see?

    Make sure you have "Email" as the label

  4. tradexsrl
    Member
    Posted 1 year ago #

    Good morning , yesterday i have update your plugin , this is the url of the landig page : http://tradexsrlweb.com/?landing-page=tradex
    i have done a test right now but i get no reply

  5. David Wells
    Member
    Plugin Author

    Posted 1 year ago #

    What hosting provider do you use?

    Is the PHP mail function disabled?

  6. tradexsrl
    Member
    Posted 1 year ago #

    i'm using Godaddy with linux hosting with the wordpress package installed
    this is my email setup:

    link

    you can see a debug output trying to send an email to my email address but i never receive these email...

  7. alexismbrubaker
    Member
    Posted 1 year ago #

    My mistake: I misunderstood the original posting.

    My actual problem is that I'm not getting an e-mail update when the form is completed. I have filled it in a few times using different information and I have used different e-mail addresses in the form settings for the e-mail notification and still nothing. At first I didn't think it would be a big problem since I can view the new leads from the Edit Form page, but from there I can't actually view the complete lead with all of the information from the form, so I really need these e-mail updates.

    Can you help with that?
    Sorry for the confusion!

  8. tradexsrl
    Member
    Posted 1 year ago #

    after one hour i received the test mail...but the reply via mail after i have completed the form isn't arrived...

  9. David Wells
    Member
    Plugin Author

    Posted 1 year ago #

    What do you mean "reply via mail" ?

    You don't receive the new conversion email or you don't get the email to the form converter?

  10. tradexsrl
    Member
    Posted 1 year ago #

    i mean , if you login into wordpress administration , go under landing pages and then select create a forms and then edit a form linked to a landing page used to save data input from user , here you will find a button called "set mail response"
    the toggle is ON and i have setup the subject to greet the user who compile the form but i never receive this email back...

  11. David Wells
    Member
    Plugin Author

    Posted 1 year ago #

    Is php mail disabled on your server?

    Do other plugins send emails?

  12. David Wells
    Member
    Plugin Author

    Posted 1 year ago #

    Can you also set your permalinks to /%postname%/

    We have seen many issues with people using '?landing-page=tradex ' as the permalink setup. http://tradexsrlweb.com/?landing-page=tradex

  13. tradexsrl
    Member
    Posted 1 year ago #

    i have checked inside the settings-email of wordpress installation and i see into mailer that is selected php mailer...but if i send a test mail from the same page i receive the test mail...so in my understanding php mailer is enabled...i have change the permalinks with your suggestion and now it is http://tradexsrlweb.com/go/tradex/ but i don't receive any email...

  14. David Wells
    Member
    Plugin Author

    Posted 1 year ago #

    Please shoot me an email at david at inbound now dot com

    I will need login details to troubleshoot this

  15. David Wells
    Member
    Plugin Author

    Posted 1 year ago #

    There was a soft update pushed to the plugin repository just now to fix the email sending issue.

    Please delete your current version (of landing pages, cta, and leads) and reinstall. (this will not remove your landing pages or stats)

  16. lcardinal
    Member
    Posted 10 months ago #

    Good evening,

    I am having the same problem as described above where I do not get sent information that is completed in the forms and response emails are not sending.

    I only downloaded the plugin today so I'm assuming it should be the updated version that David had mentioned 2 months ago.

    If someone could help me, it would be appreciated!

    Thanks,
    Lydia

  17. David Wells
    Member
    Plugin Author

    Posted 10 months ago #

    Please install the https://wordpress.org/plugins/check-email/ plugin and verify your site sends emails

    If it is not. You need to contact your hosting provider for them to enable phpmail on your server.

  18. rowp
    Member
    Posted 10 months ago #

    Hi I am also having this problem. I spoke with Rackspace my hosting provider and they told me that phpmail is enabled on my server.. I just installed this plugin yesterday on a fresh WP install so everything should be up to date. any other ideas?

    Thanks or your help and for the very nice plugin..

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