No respect of the users very bad support

  • azimutconcept

    (@azimutconcept)


    5 years, 11 months ago

    I post here because I try for three days to be heard by the support service.
    Here is my situation: I downloaded the free version of the WordPress Photo gallery plugin to test it then I bought it on May 13, 2018 directly with the WD Manager plugin. During this purchase I was never asked to create a customer account.

    So I went into PAID mode: perfect. I now need to install it on a customer’s site but impossible because it is not attached to any account. I created an account but could not attach my purchase to this new account and therefore use Photo Gallery (mode develop $ 60) on my other sites.
    I contacted several times the support that created me another account without giving me any clarification, no advice to resolve the situation.

    My client requires me to make changes to the images on his site:
    I CAN’T DO ANYTHING. I CAN’T WORK, I AM BLOCKED.
    I give proof of my honesty with a copy of my invoice and a copy of my pro bank account with the PayPal payment number and the sum in euros 52.01 € -> 60 $
    Nothing, no reaction I sent several mails to the service payment, support and contact but for at least 3 days no one takes into account my situation.

    I STRONGLY DO NOT RECOMMEND THIS PLUGIN CAR, IN CASE OF PROBLEM, YOU CAN NOT WAIT FOR THE HELP OF THEIR PART

    • This topic was modified 5 years, 11 months ago by azimutconcept.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    5 years, 10 months ago

    Hi,

    We are very sorry for the inconvenience you have faced.

    Please note that our support team has sent you several messages with the details to your WebDorado account and also zip file of the Photo Gallery Premium version. In order to use the Plugin on your Websites, you should install the WD Manager Plugin in all the Websites’ Dashboards and log in WD Manager with the credentials which our support team has sent to you. Probably, you have not received our messages. Could you please check them in the Spam folder?

    Thank you! Have a nice day!

    Thread Starter azimutconcept

    (@azimutconcept)

    5 years, 10 months ago

    I found the problem! I received the mail this morning 9:11 am. Your support made a mistake by typing my email address which serves as a login. I was able to connect to your website because I copy / paste the mail. I could not log in to the WD manager because I typed my email correctly … and it did not work.
    Please correct my login and put the correct email address! It’s not very serious…

    amnya

    (@amnya)

    5 years, 10 months ago

    I think then that they deserve better rating, this 1 star does really harm the product review you know 🙂

    Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    5 years, 10 months ago

    Hi,

    @amnya thank you for your support!

    Have a wonderful day!

Viewing 4 replies - 1 through 4 (of 4 total)
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