No reply from support overnon functioning instagram feed on licenced copy

  • Resolved patbell101

    (@patbell101)


    2 years, 7 months ago

    I have a licenced copy but am getting no response from the three messages sent via the support contact within the plugin. My instagram has stopped showing anything.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author maltathemes

    (@maltathemes)

    2 years, 7 months ago

    Hi @patbell101,

    Due to the volume of the customer support inquiries we are moving from traditional email support to a helpdesk platform to provide timely customer support. During this transition, we might have missed your email. Please accept our sincere appologies and we regret the inconvinince.

    Since we are not allowed to support premium plan users in this forum, I will close this topic and continue the discussion via email.

    We will appreciate your patience here.

    Thank you

    • This reply was modified 2 years, 7 months ago by maltathemes.
    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    1 year, 12 months ago

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘No reply from support overnon functioning instagram feed on licenced copy’ is closed to new replies.