Hi @soldbyhollymccann
I’m sorry to hear that you ran into issues with this!
There are two places you need to turn on registration. First, in BD, go to Directory > Settings > General tab, > Registration sub-tab.
The second place is in WordPress itself. Go to Settings > General to turn on Registration for your site. The default should be subscriber.
There is also an option to make the account creation a part of the listing creation process that would bypass the emailing process, allowing a new user to register on your site easily and they would never leave the listing submission process. To allow that to happen, the setting is in the same place as the first setting mentioned above — at the bottom of the page — Directory > Settings > General tab > Registration sub-tab.
I hope that helps. If there’s something else I can help you with, please let me know.