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  • aja84

    (@aja84)


    2 months, 2 weeks ago

    I purchased the Appointment Booking plugin from MotoPress expecting it would meet my needs based on their website. After several hours of testing, it became clear it wouldn’t work for my use case, so I opened a support ticket to request a refund.

    Unfortunately, the support I received (from Eugene) was dismissive and unprofessional. I was told things such as: “we never stated that the Appointment Booking plugin can be used for overnight bookings. I think you would agree that ‘overnight appointments’ sounds odd.” Not only was this unhelpful, but also unnecessarily rude.

    When I explained I had started a chargeback with my bank, the reply was equally unaccommodating, stating they would be “happy to provide evidence” to the bank rather than offer any resolution.

    In over 20 years of purchasing premium plugins, I’ve always been refunded when a product clearly didn’t suit the use case – MotoPress is the first company I’ve encountered that refused to do so.

    Warning to others: make absolutely sure this plugin fits your exact requirements before purchasing, as refunds are not guaranteed, even if the product is unusable for your situation.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Eugene White

    (@eugenewhite)

    2 months, 2 weeks ago

    Hello,

    Thank you for sharing your feedback.

    Firstly, I sincerely apologize if my emails came across as dismissive, rude, or unprofessional. That was not my intention. We just haven’t received similar complaints from other customers, and didn’t expect that you would want to use the Appointment Booking plugin for nightly reservations.

    Secondly, we always encourage all customers to thoroughly analyze products before making a purchase, especially those that offer demos, allowing you to test the full product functionality.

    In conclusion, we referred you to our Refund Policy, which states that refunds are not possible if the purchased product has been downloaded and functions as described. Additionally, refund requests based on unmet pre-purchase expectations cannot be accommodated.

    rivmedia2650

    (@rivmedia2650)

    2 weeks ago

    I have just had a similar experience, so the comment Eugene made about not receiving similar complaints is very doubtful as this user’s experiences sounds the same as mine.

    I purchased a MotoPress plugin that was advertised as including a free trial, with the checkout page literally stating “Pay and start trial.” Naturally, I assumed this meant I could try the plugin risk-free and request a refund if it wasn’t suitable.

    My assumption was completely reasonable — the “free trial” wording also appears on other pages within the same Hotel Booking plugin environment, which the plugin I purchased depends on. So when the checkout reinforced that message, I believed the same trial conditions applied across their connected products.

    I realised within 24 hours that the plugin wouldn’t suit my needs and requested a refund right away. Instead of a professional or understanding response, I received dismissive, gaslighting replies from support. The representative twisted parts of my message, falsely claimed I hadn’t provided a reason for the refund (I clearly had), and replied in a defensive, accusatory tone rather than offering any genuine help.

    It’s misleading to advertise a free trial when there is no trial at all, and it’s unethical to treat customers this way when the misunderstanding stems from their own marketing. Their support seems designed to wear you down rather than provide genuine assistance.

    Warning to others: Be absolutely certain this plugin fits your exact needs before purchasing. Once they have your money, you’re unlikely to get any meaningful help or refund — even if their own checkout and related product pages give the impression of a free trial.

Viewing 2 replies - 1 through 2 (of 2 total)

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